Customer Success Advisor

2 weeks ago

Allahabad, India Kepler Voice Full time

**Company**: Kepler Voice (International BPO)

**Profile**:Customer Success Advisor

As a Customer Success Advisor, you will play a crucial role in providing exceptional customer service in a voice process contact center environment. You will engage with potential customers, existing clients, or leads to promote our products/services, answer inquiries & address concerns. Your ability to establish rapport, communicate persuasively, and effectively manage customer relationships will contribute to the growth and success of our business.

**Responsibilities**:

- Make outbound calls through automated dialer to potential customers from provided leads or lists to introduce products/services and explain their benefits.
- Build and maintain a strong rapport with customers, actively listening to their needs and addressing questions or concerns.
- Effectively communicate product features, pricing, and promotional offers.
- Document call outcomes, customer interactions, and relevant information accurately in the CRM system.
- Follow up with leads and maintain a proactive approach to nurture long-term customer relationships.
- Handle objections and resolve customer complaints in a professional and customer-centric manner.
- Collaborate with partners to nurture business growth.
- Participate in training sessions to enhance communication & product knowledge.

**Skills Required**:

- Excellent verbal communication skills with a persuasive and confident phone presence.
- Strong interpersonal skills to build rapport and establish trust with customers.
- Active listening skills to understand customer needs and tailor solutions accordingly.
- Basic computer skills and familiarity with CRM systems for call documentation.
- Adaptability to new products, services, and changing market dynamics.
- Empathy and patience to provide exceptional customer service.
- Time management skills to effectively manage call volumes and follow-up activities.

**Compensation**: As per international industry standards

**Facility**:One way cab facility, i.e., drop facility will be there for female employees.

**Contact**:
9151041415

**Job Types**: Full-time, Permanent

**Salary**: ₹240,000.00 - ₹300,000.00 per year

**Benefits**:

- Commuter assistance

Schedule:

- Evening shift
- Monday to Friday
- UK shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (required)

Ability to Commute:

- Prayagraj, Uttar Pradesh (required)

Ability to Relocate:

- Prayagraj, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
9151041415

  • Customer Success Advisor

    2 weeks ago

    Allahabad, India Kepler Voice Full time

    **Job role**: As a Customer Success Advisor, you will play a crucial role in driving sales and providing exceptional customer service through outbound calls. You will engage with potential customers, existing clients, or leads to promote our products/services, answer inquiries, address concerns, and facilitate the sales process. Your ability to establish...

  • Nutritional Advisor

    4 days ago

    Allahabad, India FURIOUS NUTRITIONS PVT LTD Full time

    **Position**:Nutritional Advisor (Fresher)** **Location**: Prayagraj **Department**: Sales and Marketing **Reports to**: Area Manager **Job Summary**: As a Medical Representative (Fresher), you will be responsible for promoting and selling pharmaceutical products to healthcare professionals. You will play a key role in establishing and maintaining...

  • Customer Service Advisor

    21 hours ago

    Allahabad, India BizzBuzz Creations.com Full time

    **Job Brief** **Primary Responsibilities** - Handle **inbound and outbound voice calls** with international customers professionally. - Understand customer needs and **promote relevant products or services**. - Meet or exceed **sales targets and performance KPIs** on a regular basis. - Ensure **customer satisfaction** by addressing inquiries and providing...

  • Customer Care Executive

    4 days ago

    Allahabad, India Kepler Voice Full time

    **Company**: Kepler Voice International BPO **Job** **role**: Customer Care Executive-Outbound (Financial Advisor) **Skills**: Fluency in English Communication, Computers basics **Salary**: 10k to 20k + (incentives and perks on top) Work from the office. No work from home available. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**:...

  • Sales Advisor

    2 weeks ago

    Allahabad, India BizzBuzz Creations.com Full time

    BizzBuzz Creations is a **fast-growing BPO** delivering **high-quality lead generation and customer engagement services** for top international clients. We partner with some of the **leading UK-based companies**, helping them connect with customers through **professional, ethical, and result-driven communication**. We are looking for **enthusiastic,...

  • Customer Care Executive

    1 week ago

    Allahabad, India BizzBuzz Creations.com Full time

    **Job Summary** **Key Responsibilities Customer Interaction & Support** - Handle inbound and outbound customer calls for the UK region. - Understand customer inquiries and provide accurate information. - Resolve customer issues promptly and professionally. - Maintain a high level of customer satisfaction and service quality. **Sales & Conversion** -...

  • Customer Care Executive

    1 week ago

    Allahabad, India BizzBuzz Creations.com Full time

    **Job Summary** **Key ResponsibilitiesCustomer Support (Broadband Services)** - Handle inbound and outbound calls related to broadband plans, billing, installation, and technical queries. - Assist customers with troubleshooting basic broadband connectivity issues. - Provide accurate information about broadband packages, speeds, and available upgrades. -...

  • Customer Service Representative

    2 weeks ago

    Allahabad, Uttar Pradesh, India E-Spirits IT Services Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    About the role:We are seeking a dedicated and skilled Customer Support Executive to manage email and voice-based support for our UK clients. This role involves handling customer queries, processing orders, extracting details from various platforms, and ensuring prompt and high-quality resolution.Key Responsibilities:Handle inbound calls and respond to...

  • Customer Service Representative

    21 hours ago

    Allahabad, India E-Spirits IT Services Full time

    **About the role**: **Key Responsibilities**: - Resolve queries related to orders, services, and technical processes. - Extract and compile information from various systems to assist customers. - Process customer orders accurately and promptly. - Maintain detailed and organized records in CRM/ticketing platforms. - Collaborate with internal teams to resolve...

  • Field Sales- Allahabad

    4 days ago

    Allahabad, India MNR Solutions Private Limited Full time

    **Urgent Hiring**: - Energy Advisor - ( Channel Sales ) - Field Sales **Qualification**: - Graduation **Experience-** 6 Months to 3 Years **Location-** 1) Hyderabad, 2) Agra, 3) Allahabad (UP), 4) Ludhiana, 5) Patiala **Salary - 2.5 LPA** **Position Summary**: This position will be responsible for achieving monthly sales targets for company...