Customer Service Representative

6 days ago

Allahabad, Uttar Pradesh, India E-Spirits IT Services Full time ₹ 2,40,000 - ₹ 3,00,000 per year

About the role:

We are seeking a dedicated and skilled Customer Support Executive to manage email and voice-based support for our UK clients. This role involves handling customer queries, processing orders, extracting details from various platforms, and ensuring prompt and high-quality resolution.

Key Responsibilities:

  • Handle inbound calls and respond to customer emails professionally.
  • Resolve queries related to orders, services, and technical processes.
  • Extract and compile information from various systems to assist customers.
  • Process customer orders accurately and promptly.
  • Maintain detailed and organized records in CRM/ticketing platforms.
  • Collaborate with internal teams to resolve escalations or special requests.
  • Deliver excellent after-sales support and contribute to customer satisfaction goals.

Required Skills & Experience:

  • 1-6 years of experience in international voice and/or email support (B2B/B2C)
  • Strong command of spoken and written English.
  • Proficient in handling customer communication, ticketing, and CRM tools.
  • Excellent problem-solving and multitasking abilities.
  • Ability to work independently and meet daily targets and deadlines.
  • Quick learner with a customer-first approach and attention to detail.

Why Join Us?

  • Work in a professional, supportive environment with international exposure.
  • Opportunity to develop skills in customer success, CRM, and global service handling.
  • Career growth opportunities for top performers.

Apply today and become part of a growing team that values professionalism, integrity, and results.

Job Type: Full-time

Pay: ₹10, ₹25,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

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