Customer Care Executive
2 days ago
**Job Summary**
**Key ResponsibilitiesCustomer Support (Broadband Services)**
- Handle inbound and outbound calls related to broadband plans, billing, installation, and technical queries.
- Assist customers with troubleshooting basic broadband connectivity issues.
- Provide accurate information about broadband packages, speeds, and available upgrades.
- Maintain high customer satisfaction through professional communication.
**Sales & Upselling**
- Promote suitable broadband plans based on customer needs.
- Convert customer inquiries into successful sales or plan upgrades.
- Achieve monthly sales targets and maintain sales quality standards.
- Follow up on potential leads and ensure timely conversion.
**Process Compliance**
- Adhere to UK telecom/broadband process guidelines and policies.
- Maintain customer records, call logs, and CRM updates.
- Ensure data privacy and compliance with international standards.
- Meet weekly/monthly KPIs for call quality, productivity, and sales.
**Required Skills & Qualifications**
- Excellent spoken English with a neutral accent (UK process experience preferred).
- Minimum 6 months to 1 year experience in **BPO, broadband, or telecom sales/support** (preferred but not mandatory).
- Strong persuasion, communication, and problem-solving abilities.
- Ability to handle technical queries related to broadband basics.
- Comfortable working in **UK shift timings**.
- Minimum qualification: 12th pass; Graduation preferred.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
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