Service Coordinator

2 days ago

Mumbai, India Negi Sign Systems & Supplies Co. Full time

The Below are the Job Responsibilties of Service Co-ordinator:
Ø Ability to co-ordinate well amongst teams as well as vendors.

Ø Sensitivity to needs of the Engineers attending calls and the call centre agents.

Ø Ability to generate reports.

Ø Deliver services as per procedure/process document, if available.

Ø To log calls in the call logging tool on behalf of users if required.

Ø To ensure that on site engineers are logging all incidents in the cal logging tool and maintaining proper status of call.

Ø To provide support for usage of the call logging tool to users and on site engineers.

Ø To log calls with vendors.

Ø To follow up with on site engineers and vendors for the call closures.

Ø To maintain engineer attendance data.

Ø Provide different call reports as and when demanded by customer / PM.

Ø Create and maintain engineer shift register.

Ø Maintain all reports and forms required for different deliverables at customer site.

Ø Ensure that all NCRs/corrective actions identified in internal audits are closed.

Ø Implementation of Quality Management System at customer site/location, if applicable.

Job Criteria:
1. Good Communication Skill (English, Hindi, Marathi).

2. Have exposure to Computer basics.

3. Ability to co-ordinate well amongst teams as well as vendors.

4.Sensitivity to needs of the Engineers attending calls.

5. Preferably hasgood skills on MSOffice, may have worked on some helpdesk tools.

Education: Graduate or any Diploma

We are looking for Service Coordinator with 2 to 5 years of experience

(b)2 to 5 years of experience

(c)Good in Excel or worked before on CRM

(d)Excellent coordinating skills

Job Description:
He will be responsible for:

- Regestring calls in CRM
- Allocation of engineers
- Inventory management of spare parts
- Follow up of AMC and Sales
- AMC sales
- Submission of reports
- Coordination

JOB DESCRIPTION: SERVICE CO-ORDINATOR

Responsible for handling all service calls received from customers, assigning service calls to technicians, verification of field service reports & following up and closing service calls.Will be directly responsible to ensure customer satisfaction.

Log calls in the CRM/ Allocate calls/ Close the calls in the CRM/ Escalate unclosed calls/ Follow up for monthly service call/ Follow up for AMC sales and payments.

Good communications skills in English and one regional language.

Proficiency in MS excel and MS Word/ MIS Reports on Excel.

Minimum experience - 3 years.

**Salary**: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8433908691

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