Customer Engagement Executive

3 days ago

Chetput Chennai Tamil Nadu, India Kanakavalli Retail Venturess Pvt Ltd Full time

Respond quickly and accurately to customer enquiries via chat, whatsapp and audio/video call.
- Be up to date with the products, policies and services offered by Kanakavalli
- Follow through on customer enquiries in pursuit of order fulfillment
- Focus on customer care and experience by building a relationship with customers, understanding needs and tastes
- Supporting customers before, during and after the purchase process
- Ensure customer delight through high quality interactions at every touch point
- A proven track record of 1-2 years in customer support or sales is essential, with preference given to those with luxury service experience
- Excellent language skills to reflect the brand’s luxury positioning
- Excellent written communication
- Genuine interest in people and in serving customers with attention and care
- Soft skills, such as people skills and conversational ability
- Flexibility in working days and hours
- Familiarity with social media, and MS Office tools such as Word and Excel

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 20/07/2025

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