Customer Service Executive

2 days ago


Chetput Chennai Tamil Nadu, India Solokrafts industries Full time

**Customer Service Executive**:
**Role & Responsibilities**:

- Troubleshoot product or service issues and escalate to the appropriate department when necessary.
- Collaborate with other departments to escalate and resolve complex issues
- Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
- Deliver timely resolutions that align with your company’s service-level agreements (SLAs).
- Represent the brand tone and values in every interaction to build trust and retention.
- Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
- Conduct post-resolution follow-ups to ensure customer issues are fully resolved and they are satisfied with the support received.
- Gathering, collating, and preparing documents, materials, and information for data entry
- Capturing data into CRM on real time basis
- Registering installation and service calls in CRM
- Creating digital documents from paper or dictation
- Reviewing all documents and information for accuracy and informing the supervisor of any errors or inconsistencies
- Updating and maintaining databases, archives, and filing system
- Monitoring and reviewing databases and correcting errors or inconsistencies
- Generating and exporting data reports, spreadsheets, and documents as needed.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person



  • Chetput, Tamil Nadu, India Solokrafts industries Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Customer Service Executive:Role & Responsibilities:Handle customer queries through phone, email, chat, or support tickets across multiple channels.Troubleshoot product or service issues and escalate to the appropriate department when necessary.Collaborate with other departments to escalate and resolve complex issuesMaintain CRM records and ensure ticket...


  • Chennai, Tamil Nadu, India Optimum health care Full time

    This is a full-time, on-site role for a Customer service Executive in Chennai. The customer service will be responsible for the day-to-day tasks related to new business development, lead generation, account management, and communication. **Qualifications** - New business development, lead generation, and account management skills - Excellent written and...


  • Chennai, Tamil Nadu, India YTPS HR Services Full time

    **Position: Customer Service Executive Responsibilities**: Managing retail operations, including cash, store operations, inventory, and shelf life Managing the store, reporting of its functioning, and merchandising Closing and opening the store Around 1-3 years in Retail Sales Excellent customer service attitude Ability to resolve customer concerns in a...


  • Velachery, Chennai, Tamil Nadu, India Preethi Kitchen Appliances Pvt Ltd Full time

    **Customer Care Executive Job Description** - Promptly handling and answering to all type of customer quires - Handle customer direct requests and unresolved issues by co coordinating with respective customer care team. - Co coordinating with all state service team to close customer complaints with in derived completion time (24 hours). - Replaying to...


  • Chennai, Tamil Nadu, India Elite Elevators Pvt. Ltd. Full time

    **Job Location**: Chennai (Palavakkam ECR) **Languages must**: English and Telugu (fluency must) - Building and maintaining relationships with clients and key personnel. - Conducting business reviews to ensure clients are satisfied with their products and services. - Alerting the sales team regarding opportunities for further sales within key clients. -...


  • Chennai, India Telecaller executive Full time

    New company vacancies permanent job We provide a full time/ part time / job Work time: 9am to 5pm Age limit - 18 to 28 Qualification:10th, 12th, Diploma, ITI, Any Degree, fresher's *INTERESTED PEOPLE SEND ME YOUR RESUME FOOD AND ROOM FREE My whatsapp number Contact no: +91-9652793374 **Job Types**: Full-time, Permanent, part time ,Fresher **Salary**:...


  • Chetput, Chennai, Tamil Nadu, India Auction Ghar Full time

    _**We are hiring for Customer Relationship Executive**_ - **experience 1-3yrs**_ - **Responsibilities**_ - Manage a portfolio of customers and serve as their key point of contact - Build and maintain strong, long-lasting customer relationships - Understand customer needs and provide appropriate solutions and recommendations - Handle customer inquiries,...


  • Chetput, Chennai, Tamil Nadu, India Kanakavalli Retail Venturess Pvt Ltd Full time

    Respond quickly and accurately to customer enquiries via chat, whatsapp and audio/video call. - Be up to date with the products, policies and services offered by Kanakavalli - Follow through on customer enquiries in pursuit of order fulfillment - Focus on customer care and experience by building a relationship with customers, understanding needs and tastes -...


  • Chennai, Tamil Nadu, India Burgundy Brand Collective Full time

    **Position**: Customer Service Executive As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that...


  • Chennai, India Telecaller executive Full time

    **Pulled from the full job description** - Flexible schedule - Health insurance - Paid sick time - Paid time off ₹15,000 - ₹20,000 a month Job type Permanent Fresher Full-time Shift and schedule Day shift Benefits & Perks Paid time off, Paid sick time **Benefits**: Pulled from the full job description Flexible schedule Paid sick time Paid time off Job...