Customer Service Executive
2 days ago
**Customer Service Executive**:
**Role & Responsibilities**:
- Troubleshoot product or service issues and escalate to the appropriate department when necessary.
- Collaborate with other departments to escalate and resolve complex issues
- Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
- Deliver timely resolutions that align with your company’s service-level agreements (SLAs).
- Represent the brand tone and values in every interaction to build trust and retention.
- Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
- Conduct post-resolution follow-ups to ensure customer issues are fully resolved and they are satisfied with the support received.
- Gathering, collating, and preparing documents, materials, and information for data entry
- Capturing data into CRM on real time basis
- Registering installation and service calls in CRM
- Creating digital documents from paper or dictation
- Reviewing all documents and information for accuracy and informing the supervisor of any errors or inconsistencies
- Updating and maintaining databases, archives, and filing system
- Monitoring and reviewing databases and correcting errors or inconsistencies
- Generating and exporting data reports, spreadsheets, and documents as needed.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Work Location: In person
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