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Chat Support Executive

2 weeks ago

Nagpur Maharashtra, India Hoora Technologies Pvt Ltd Full time

Job Title: Chat Support Executive

Location: Trimurti nagar, Nagpur

**Job Type**: Full-Time

Experience: 06-1 year

Job Summary:
Key Responsibilities:

- Respond promptly and professionally to customer inquiries via chat.
- Resolve customer issues and provide appropriate solutions.
- Maintain up-to-date knowledge of products and services.
- Escalate unresolved queries to the appropriate department.
- Document customer interactions and maintain accurate records.
- Meet performance targets and maintain high customer satisfaction.

**Requirements**:

- Excellent written communication skills in English.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively.
- Previous experience in customer support (preferred but not mandatory).
- Basic computer and typing skills.

**Benefits**:

- Rotational shifts/Day shift

Salary 12-15 k

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Rotational shift

Work Location: In person