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Chat Support Executive

2 weeks ago

Nagpur, India Smart ES Full time

Work From Home

CHAT PROCESS

Job Title: Work From Home Customer Service Representative (Chat Process)

**Job Description**:
We are seeking enthusiastic and motivated individuals to join our customer service team as Work From Home Customer Service Representatives. In this role, you will provide exceptional customer support through chat interactions. If you are passionate about delivering outstanding service and enjoy interacting with people, this is the perfect opportunity for you.

**Responsibilities**:

- Respond to customer inquiries and resolve issues efficiently via chat interactions.
- Provide accurate and timely information regarding products, orders, shipping, and other customer-related inquiries.
- Deliver exceptional customer service by demonstrating empathy, patience, and professionalism in every interaction.
- Utilize company resources and tools to provide accurate information and resolve customer concerns effectively.
- Collaborate with cross-functional teams to address and escalate complex issues when necessary.
- Strive to meet or exceed performance targets and key performance indicators (KPIs).

**Requirements**:

- Excellent written communication skills in English.
- Strong customer service orientation and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Basic computer and internet navigation skills.
- Willingness to work in a fast-paced and dynamic environment.
- Ability to work independently and as part of a team.
- Availability to work flexible shifts, including evenings, weekends, and holidays.

Salary and Benefits:

- Competitive salary for freshers up to INR 17,000 per month.
- Company-provided WiFi reimbursement for seamless remote work.
- Monthly meal card worth INR 1000 for added convenience.
- Opportunities for growth and career advancement within Amazon.

Interview Process:
1. Assessment: Initial screening to evaluate your written communication skills and basic customer service abilities.

2. HR Interview: Discussion about your background, skills, and interest in the role.

3. Ops Interview: In-depth conversation to assess your suitability for the position and evaluate your problem-solving abilities.

**Salary**: ₹18,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Speak with the employer**
+91 8104984618