Operations Coordinator
5 days ago
We, at Iksha Labs, are looking for an Operations Coordinator to support our team. You will serve as the first HR contact to manage day-to-day queries on HR policies and programs and provide support and coordination for established processes. Join us in changing the way the world works
**Responsibilities**:
- Perform Tier1 standard operating procedures
- Meet established quality and resolution times for all assigned support
- Manage data with unwavering accuracy and attention to detail
- Identify when to raise issues and follow the relevant escalation and bug tracking procedures
- Execute and resolve cases and tasks across the employee lifecycle in line with standard operating procedure
- Provide consistent support and assistance to employees, ensuring their HR-related queries and concerns are addressed promptly and effectively.
- Identify opportunities to improve and streamline HR processes & drive self-service through updating knowledge content in aim of enhancing efficiency and overall employee experience.
- Maintain accurate data of all employee interactions and HR activities.
- Identify and escalate issues when necessary, adhering to established escalation protocols and ensuring timely resolution.
**Job Types**: Full-time, Fresher
Pay: ₹13,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 30/01/2025
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