Operations Coordinator

3 days ago


Gurugram Haryana, India Iksha Labs Private Limited Full time

We, at Iksha Labs, are looking for an Operations Coordinator to support our team. You will serve as the first HR contact to manage day-to-day queries on HR policies and programs and provide support and coordination for established processes. Join us in changing the way the world works

**Responsibilities**:

- Perform Tier1 standard operating procedures
- Meet established quality and resolution times for all assigned support
- Manage data with unwavering accuracy and attention to detail
- Identify when to raise issues and follow the relevant escalation and bug tracking procedures
- Execute and resolve cases and tasks across the employee lifecycle in line with standard operating procedure
- Provide consistent support and assistance to employees, ensuring their HR-related queries and concerns are addressed promptly and effectively.
- Identify opportunities to improve and streamline HR processes & drive self-service through updating knowledge content in aim of enhancing efficiency and overall employee experience.
- Maintain accurate data of all employee interactions and HR activities.
- Identify and escalate issues when necessary, adhering to established escalation protocols and ensuring timely resolution.

**Job Types**: Full-time, Fresher

Pay: ₹13,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 30/01/2025



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