Associate - Partner Business

2 days ago

Mangalore Karnataka, India Niveus Solutions Full time

:

- **Account Management** : Manage day-to-day operations of customer accounts, including customer onboarding, billing console walk through, organisation set up, ad hoc query resolution, ensuring seamless execution of processes and timely resolution of customer queries.
- **Support Internal customer -** Manage the GCP billing console for the internal customers and provide monthly reports to the finance team for cost allocation.
- **Cross-Functional Collaboration** : Work closely with internal stakeholders, including Sales, CSM, and Finance, to ensure alignment. Ensuring smooth account transition from sales to the partner business team. Work closely with the CSM team to ensure customer journey is successful and either parties have regular clear and complete communication to ensure the smooth functioning.
- **Stakeholder Management** : Foster strong relationships with external stakeholders, including customers and partners.
- **Process Improvement** : Identify areas for process enhancements and implement changes to optimize efficiency and customer satisfaction.
- **Communication** : Effectively communicate changes in policies, procedures, and other relevant information to customers and internal stakeholders.
- **Reporting** : Generate timely and accurate reports to support business decisions and customer insights.

**Department**

Partner Business

**Open Positions**

1

**Skills Required**:
Strong Communication Skills, account management, business development, Stakeholder Management, Problem Solving Tools, Strategic Thinking

**Role**

**Account Management** : Manage day-to-day operations of customer accounts, including customer onboarding, billing console walk through, organisation set up, ad hoc query resolution, ensuring seamless execution of processes and timely resolution of customer queries.

**Support Internal customer -** Manage the GCP billing console for the internal customers and provide monthly reports to the finance team for cost allocation.

**Cross-Functional Collaboration** : Work closely with internal stakeholders, including Sales, CSM, and Finance, to ensure alignment. Ensuring smooth account transition from sales to the partner business team. Work closely with the CSM team to ensure customer journey is successful and either parties have regular clear and complete communication to ensure the smooth functioning.

**Stakeholder Management** : Foster strong relationships with external stakeholders, including customers and partners.

**Process Improvement** : Identify areas for process enhancements and implement changes to optimize efficiency and customer satisfaction.

**Communication** : Effectively communicate changes in policies, procedures, and other relevant information to customers and internal stakeholders.

**Reporting** : Generate timely and accurate reports to support business decisions and customer insights.

**Location**

Mangalore

**Education/Qualification**

Gradutate

**Years Of Exp**

2 to 3 years

**Salary**

550000 to 650000

**Posted On**
-:
10-Apr-2025

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