Customer Success Executive

2 weeks ago

India Jumbotail Technologies Full time

**As a Customer Success Executive at Jumbotail you will
- Acquire your set of customers and manage the initial incubation processes to understand the flow of acquisition and incubation
- Activate your set of customers through high impact at the time of acquisition & using scalable mechanism
- Use scalable resources for acquisition and updating newer version of the app in long run
- Drive recency of the customer and make sure customers are transacting in our platform
- Own overall relationship with assigned customers, which include: Increasing product adoption, ensuring retention, satisfaction and success.
- Establish an emotional connection with each assigned customer and drive continued value of Jumbotail products and services.
- Program manage any escalations related to assigned customers.
- Work with customers to establish critical Issues or Issue patterns and aid the customers by scalable fashion
- Own Jumbotail business transparency to the assigned customers.
- Work to identify & develop opportunities to other business team to increase the share of wallet of the customer
- Build a culture of customer point of view in all the business discussion
- Advocate customer needs/issues cross-functionally
- Develop, prepare, and nurture customers for Jumbotail & Government policies and legal aspects.

**Requirements**:

- Proficiency in Kannada language as most of our customers communicate in their regional languages.
- Willingness to work on field and get hands dirty
- Passion to work with startups, especially food and grocery industry
- Willingness to go above and beyond for customers with high bias for action
- Graduation/Masters from Tier1/Tier2 college of the state
- 0-24 month of work experience in customer facing (F2F) role
- Passion to go above and beyond to solve customer problems
- Ability to work with constraints of cost, resources and time
- Highly data oriented approach and ability to understand problems using dat
- Knowledge of excel, SQL and any other analytical tools will be an added advantage
- Inclination to work in technology enabled environment and ability to understand change in technology
- Ability to use scalable resources to get things done
- Ability to collaborate cross functionally for customer related issues/escalations
- Ability to think on feet and examine any problem in a structured manner

If you- can envision a great future that you want create
- have the fire in your belly to get out of your cube and do something about your vision and passion
- want to work with some really smart people, and still raise the bar for all of us
- can have fun and help your colleagues have fun** **doing all of the above..

we would like to hear from you

**Write to us at**:

  • Customer Success Executive

    2 weeks ago

    India Credencys Solutions Full time

    We are seeking a result driven, creative, out of the box thinking professional having experience across areas of Sales. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. Job Title Customer Success Executive | 2+ years Exp Job Area Outbound Sales | Lead Generation Location...

  • Customer Success

    2 weeks ago

    Powai, India Larsen & Toubro Limited Full time

    Job Description Job Purpose Responsible for a broad range of tasks such as maintaining ongoing customer relationships for Data center and cloud services by implementing cloud success programs, contributing to cloud sales, onboarding, and training clients, and minimizing churn. Responsible to provide insights on client-to-business interactions, improve...

  • Director- Customer Success

    2 weeks ago

    India SkanAI Full time

    The Customer Transformation Leader (CTL) is a senior executive role within our Customer Success organization, accountable for growing and protecting customer revenues, delivering strategic transformation outcomes, and aligning Skan's impact with the strategic goals of our clients. The CTL leads a high-performing team of Customer Success Managers (CSMs)...

  • Customer Success Manager

    2 weeks ago

    India SkanAI Full time

    We are seeking a highly skilled and customer-focused POC Success Manager to own and execute end-to-end delivery of proof-of-concept (POC) engagements with prospective and strategic customers. This role is critical in demonstrating the value of our product through tailored use cases, working in close collaboration with Sales, Product, and Engineering teams....

  • Senior Customer Success Manager

    2 weeks ago

    India GitHub Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    IndiaCustomer SuccessExperienced ProfessionalIndividual ContributorYes4460Full TimeJob DescriptionAbout GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate...

  • Senior Customer Success Manager

    2 weeks ago

    India GitHub Full time

    India Customer Success Experienced Professional Individual Contributor Yes 4460 Full Time Job Description About GitHub As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to...

  • Customer Success Manager

    18 hours ago

    Noida, India LeadSquared Full time

    Job Description Senior/Lead Customer Success Manager (Enterprise) Location: Bengaluru / Noida / Mumbai Function: Customer Success Reports to: Director, Customer Success About LeadSquared LeadSquared is a fast-growing SaaS company in the CRM and revenue acceleration space. We empower organizations across BFSI, EdTech, Healthcare, and other emerging...

  • Customer Success Manager

    3 days ago

    India Zenduty Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About the CompanyModern engineering teams are obsessed with site reliability. They want to keep their sites up and running, no matter what. But managing complex infrastructure and handling production incidents is tough. That's where Zenduty comes in. We're a complete site reliability engineering suite that helps teams build intelligence into their...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, India Magnitude Software Ind Pvt.Ltd Full time

    Job Description Job Description Core Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead structured renewal discussions, QBRs...

  • Customer Success Operations

    6 hours ago

    India Zluri Technologies Full time

    **About the role** We’re hiring a Customer Success Operations Specialist whose mission will be to drive the effectiveness and efficiency of our Customer Success and Support teams. You will report to the CS Ops Manager. You will be their trusted partner in defining customer success objectives, strategy, and tactics and implementing processes that...