Customer Success Executive

1 week ago

India Jumbotail Technologies Full time

**As a Customer Success Executive at Jumbotail you will
- Acquire your set of customers and manage the initial incubation processes to understand the flow of acquisition and incubation
- Activate your set of customers through high impact at the time of acquisition & using scalable mechanism
- Use scalable resources for acquisition and updating newer version of the app in long run
- Drive recency of the customer and make sure customers are transacting in our platform
- Own overall relationship with assigned customers, which include: Increasing product adoption, ensuring retention, satisfaction and success.
- Establish an emotional connection with each assigned customer and drive continued value of Jumbotail products and services.
- Program manage any escalations related to assigned customers.
- Work with customers to establish critical Issues or Issue patterns and aid the customers by scalable fashion
- Own Jumbotail business transparency to the assigned customers.
- Work to identify & develop opportunities to other business team to increase the share of wallet of the customer
- Build a culture of customer point of view in all the business discussion
- Advocate customer needs/issues cross-functionally
- Develop, prepare, and nurture customers for Jumbotail & Government policies and legal aspects.

**Requirements**:

- Proficiency in Kannada language as most of our customers communicate in their regional languages.
- Willingness to work on field and get hands dirty
- Passion to work with startups, especially food and grocery industry
- Willingness to go above and beyond for customers with high bias for action
- Graduation/Masters from Tier1/Tier2 college of the state
- 0-24 month of work experience in customer facing (F2F) role
- Passion to go above and beyond to solve customer problems
- Ability to work with constraints of cost, resources and time
- Highly data oriented approach and ability to understand problems using dat
- Knowledge of excel, SQL and any other analytical tools will be an added advantage
- Inclination to work in technology enabled environment and ability to understand change in technology
- Ability to use scalable resources to get things done
- Ability to collaborate cross functionally for customer related issues/escalations
- Ability to think on feet and examine any problem in a structured manner

If you- can envision a great future that you want create
- have the fire in your belly to get out of your cube and do something about your vision and passion
- want to work with some really smart people, and still raise the bar for all of us
- can have fun and help your colleagues have fun** **doing all of the above..

we would like to hear from you

**Write to us at**:

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