Customer Success Specialist

3 hours ago

Bangalore Urban Karnataka India, IN Karix Full time

Job Role: Sr. Executive - Customer Success


Job Location: Bangalore


Job Responsibilities:

  • Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on driving
  • joint success.
  • Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.
  • Act as the main liaison or a leader between partners and internal teams to foster collaboration, address challenges, and identify new opportunities.
  • Develop and execute initiatives that drive partner enablement, growth, and engagement, ensuring partners meet their business goals.
  • Maintain and manage a pipeline of partners, tracking engagement, performance, and areas for improvement.
  • Work closely with Sales & existing partners to explore up-sell, cross-sell, and renewal opportunities, driving long term growth.
  • Provide detailed reporting on partner performance, health, and forecast to the management team.
  • Contribute to the development of the overall partner strategy and ensure its successful execution across regions.


Desired Candidate Profile:

  • 3-5 years of experience in partner management, customer success, or business development, preferably in a SaaS, CPAAS environment.
  • Proven success in managing and growing relationships with partners or enterprise clients.
  • Strong ability to communicate complex solutions with clarity and confidence to both technical and non-technical
  • stakeholders.
  • Proven track record of exceeding growth targets and driving revenue through partnerships.
  • High business acumen with experience across multiple industry verticals.
  • Self-starter with a proactive attitude, capable of working in a fast-paced, dynamic environment.
  • Strong presentation, negotiation, and interpersonal skills.

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