IT Specialist

4 hours ago

Bangalore Urban Karnataka India, IN GameChange Solar Full time

Key Responsibilities

  • Serve as the sole onsite IT support resource in the Bangalore office, handling hardware, software, networking, and end-user support needs.
  • Provide remote IT support for international teams across multiple regions and time zones.
  • Support collaboration tools (e.g., Microsoft 365, Teams, SharePoint / OneDrive)
  • Monitor, troubleshoot, and resolve IT incidents, escalating to global IT leadership or MSSP when needed.
  • Assist with IT operations tasks, including account provisioning, system updates, and compliance checks.
  • Maintain asset inventory, licenses, and local IT documentation.
  • Support office infrastructure such as networking equipment, printers, and conferencing systems.
  • Collaborate with the global IT team to standardize processes and improve IT service delivery.
  • Provide user training and guidance to improve adoption of IT systems and best practices.

Qualifications & Skills

  • 5+ years of experience in IT support roles, with a strong background supporting Windows end users in enterprise environments.
  • Proven ability to work independently as the sole IT representative in a regional office.
  • Experience supporting international, multi-time zone teams, with an understanding of cross-cultural communication and remote troubleshooting challenges.
  • Strong knowledge of Microsoft 365 ecosystem, Active Directory, and endpoint management tools.
  • Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, VPN).
  • Excellent problem-solving skills with a customer-service orientation.
  • Strong verbal and written communication skills in English.
  • Experience supporting collaboration and conferencing tools.
  • Ability to prioritize and manage multiple tasks in a fast-paced, global organization.

Preferred Qualifications

  • Familiarity with ITIL practices or structured IT service management processes.
  • Exposure to Oracle Netsuite ERP a plus.
  • Previous experience in an international company or global support role.

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