Associate Customer Support

2 weeks ago


Kishangarh, India Adyan Consultants PVT LTD. Full time

⮚ Excellent interpersonal skills, with the ability to troubleshoot functional and non-functional issues correctly and clearly to external customers and internal stakeholders. ⮚ Should have knowledge in problem cause identification. ⮚ Should be able to handle arguments, service denials and rebuttals effectively. ⮚ Should be able to display accountability and ownership in every customer interaction. ⮚ Strong time management skills ⮚ Should be flexible in learning different processes and be cross-skilled. ⮚ Handle high anxiety customers with a composed attitude. ⮚ Should have good phone etiquette and call handling skills. ⮚ Phenomenal conflict-resolution skills ⮚ 100% WFO ⮚ Undergraduate / Graduate in any stream (Graduate Preferred) ⮚ 6 months to +1-year relevant experience (Consultant Role - BPO) ⮚ Flexible to work in rotational shifts, 6 days working. ⮚ Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response. ⮚ Typing speed & accuracy of 25 WPM with 85% accuracy **Salary**: ₹10,000.00 - ₹1,500,000.00 per month **Benefits**: - Health insurance - Provident Fund Supplemental pay types: - Performance bonus - Shift allowance - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi (preferred) Work Location: In person



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