
Receptionist/administration Support
5 days ago
**Key Responsibilities:Client Interaction & Communication**
- Greet patients and visitors promptly in a pleasant and helpful manner
- Answer and screen phone calls, take messages, and redirect appropriately
- Call patients/clients to confirm appointments and follow up on pending cases
- Handle walk-ins, appointment scheduling, and patient emergencies with composure
- Provide accurate information about services, pricing, and turnaround times
- Relay messages promptly and clearly to doctors, technicians, and management
**Administrative Duties**
- Coordinate day-to-day administration involving patients, staff, doctors, and visitors
- Maintain accurate records of patient/client details in CRM or lab software
- Generate invoices, collect payments, and assist in billing queries
- Support inventory tracking and basic procurement coordination
- Assist in courier dispatches and managing report delivery timelines
**Sample Handling**
- Receive clinical samples (blood, biopsy, FNAC, etc.) from clients, couriers, or referring clinics
- Verify proper labeling and documentation
- Log and forward samples to the appropriate lab sections in a timely and safe manner
- Ensure hygiene, biosecurity, and handling protocols are followed strictly
**Key Skills & Attributes**:
- **Excellent Communication**: Clear verbal and written communication in English and Kannada
- **Multitasking**: Ability to juggle client calls, sample intake, and administrative duties
- **Organizational Skills**: Capable of prioritizing tasks and maintaining workflow during peak hours
- **Time Management**: Efficient with deadlines and adaptable to flexible work hours
- **Customer Service Attitude**: Polite, professional, and attentive to client needs
- **Attention to Detail**: Accurate data entry, invoicing, and sample verification
- **Team Collaboration**: Ability to work closely with lab staff and support roles
**Eligibility**:
- Bachelor’s degree in any field (science background preferred but not mandatory)
- Minimum 1 year of experience in a similar role, preferably in healthcare or diagnostics
- Comfortable handling clinical materials and following SOPs
- Basic computer skills: MS Office, Google Sheets, WhatsApp Business, CRM platforms
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
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