Customer Service Associate

6 days ago

Prabhadevi Mumbai Maharashtra, India Imperative Business Ventures Ltd Full time

**Location: Prabhadevi, Navi Mumbai**

We are seeking a **Video-Based Customer Identification Executive (VCIP Executive)** to join our customer verification team. In this role, you will be responsible for conducting real-time video-based customer identification to verify the identity of new and existing customers as part of the KYC (Know Your Customer) process. You will ensure the customer onboarding experience is smooth, secure, and compliant with all regulatory requirements.

**Key Responsibilities**:

- Conduct video-based interactions with customers to verify their identity using government-issued IDs, passports, or other documents as required by regulatory authorities.
- Review and validate customer documents to ensure authenticity and accuracy, flagging any inconsistencies or issues for further review.
- Capture and record video data of customers during the identification process while maintaining a high level of professionalism and ensuring privacy.
- Interact with customers in a clear, respectful, and professional manner to guide them through the video verification process.
- Provide assistance to customers who may face challenges during the video identification process, offering step-by-step guidance as necessary.
- Address customer inquiries and concerns related to the identification process in a timely and courteous manner.
- Maintain accurate and up-to-date records of each video identification session, ensuring compliance with data privacy laws.
- Report any technical issues or challenges faced during the video identification process to the IT or technical support team.

**Qualifications & Skills**:
**Education & Experience**:

- Bachelor’s degree in any field (preferably Business Administration, Finance, or a related discipline).
- Any certification in KYC, AML, or customer service is a plus.
- Freshers or individuals with 0-1 years of experience in customer service, compliance, or KYC-related roles.
- Previous experience in customer-facing roles (such as customer support, call center, or retail) is an advantage.

**Skills**:

- **Attention to Detail**: Ability to identify discrepancies in customer documents and detect potential issues during video interactions.
- **Communication Skills**: Strong verbal communication skills to interact with customers in a clear, professional, and empathetic manner.
- **Problem-Solving**: Ability to handle customer issues and questions effectively during the video verification process.
- **Multitasking**: Ability to manage multiple tasks, such as reviewing documents and handling customer inquiries, efficiently.
- **Confidentiality & Integrity**: Strong understanding of data privacy regulations and a commitment to handling sensitive customer data securely.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

Work Location: In person

  • Customer Service Associate

    4 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service Associate malayalam Process

    4 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Service Assistant

    2 weeks ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    **Designation**: Customer Service Associate **Process Type**: Voice **Experience**:Fresher or 6 months experience (Preferable) **Must Have: Bengali language + English (mandatory)** **Qualification**: Any Graduate/ HSC **Job Type**:Full-time **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command & fluency in...

  • Customer Service Associate

    6 days ago

    Prabhadevi, Mumbai, Maharashtra, India Aza Fashions Pvt. Ltd. Full time

    Addressing prospective customers and suggesting to them range of products fitting in to his current requirement. - Manage, track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection,...

  • Customer Service Associate

    15 hours ago

    Mumbai, Maharashtra, India Aza Fashions Pvt. Ltd. Full time

    **Associate/ Sr. Associate - Customer service** - Addressing prospect customers and suggesting him range of products fitting in to his current requirement. - Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering...

  • Customer Service Associate

    6 days ago

    Mumbai, Maharashtra, India The TruMinds Full time

    **Job Title**: Customer Service Associate **Location**:Govandi, Mumbai **Salary**: 20,000 - 25,000 CTC Per Month **Work Experience**: 1 year We're seeking a dynamic Customer Service Associate to join our team in Govandi, Mumbai. If you thrive in a fast-paced environment and excel in customer interactions, this role is tailor-made for you! **Key...

  • Customer Service Representative

    2 weeks ago

    Mumbai, India MoSahay Associate Full time

    As a Customer Service Representative, you will play a crucial role in providing exceptional service to our customers. Your primary responsibility will be to handle inbound calls, understand customer needs, resolve issues, and offer effective solutions. You will be expected to maintain positive customer relations and contribute to both personal and team...

  • Customer Service Associate

    16 hours ago

    Nagpur, Maharashtra, India Hire Lab Career Solutions Full time

    Job description: **Job Roll -** Customer Service Associate **Work Mode -** Work from office **Qualification -** Graduate & Undergraduate both can apply **Experience -** Fresher & Experienced both can apply **Skills**: - Excellent English Communication (Written & Verbal) **Salary -** 13K Take Home **Shifts -** Rotational Shifts **Working Days -** 05...

  • Customer Service Associate

    6 days ago

    Mumbai, Maharashtra, India Grace Staffing Services Full time

    **WE ARE HIRING FOR GRACE STAFFING SERVICES** **Job Title: Sr.Customer Service Associate** **Shift Timings**: US Rotational Shift (Night Shift) **Days Off**: 2 Rotational Offs **Pick or Drop**: Provided We are seeking experienced and motivated **Sr.Customer Service Associate** to join our team. In this role, you will be the first point of contact for...

  • Customer Service Associate

    15 hours ago

    Mumbai, Maharashtra, India Grace Staffing Services Full time

    **WE ARE HIRING FOR GRACE STAFFING SERVICES** **Job Title: Sr.Customer Service Associate** **Shift Timings**: US Rotational Shift (Night Shift) **Days Off**: 2 Rotational Offs **Pick or Drop**: Provided We are seeking experienced and motivated **Sr.Customer Service Associate** to join our team. In this role, you will be the first point of contact for...