Customer Service Associate

2 days ago

Prabhadevi Mumbai Maharashtra, India Imperative Business Ventures Ltd Full time

**Location: Prabhadevi, Navi Mumbai**

We are seeking a **Video-Based Customer Identification Executive (VCIP Executive)** to join our customer verification team. In this role, you will be responsible for conducting real-time video-based customer identification to verify the identity of new and existing customers as part of the KYC (Know Your Customer) process. You will ensure the customer onboarding experience is smooth, secure, and compliant with all regulatory requirements.

**Key Responsibilities**:

- Conduct video-based interactions with customers to verify their identity using government-issued IDs, passports, or other documents as required by regulatory authorities.
- Review and validate customer documents to ensure authenticity and accuracy, flagging any inconsistencies or issues for further review.
- Capture and record video data of customers during the identification process while maintaining a high level of professionalism and ensuring privacy.
- Interact with customers in a clear, respectful, and professional manner to guide them through the video verification process.
- Provide assistance to customers who may face challenges during the video identification process, offering step-by-step guidance as necessary.
- Address customer inquiries and concerns related to the identification process in a timely and courteous manner.
- Maintain accurate and up-to-date records of each video identification session, ensuring compliance with data privacy laws.
- Report any technical issues or challenges faced during the video identification process to the IT or technical support team.

**Qualifications & Skills**:
**Education & Experience**:

- Bachelor’s degree in any field (preferably Business Administration, Finance, or a related discipline).
- Any certification in KYC, AML, or customer service is a plus.
- Freshers or individuals with 0-1 years of experience in customer service, compliance, or KYC-related roles.
- Previous experience in customer-facing roles (such as customer support, call center, or retail) is an advantage.

**Skills**:

- **Attention to Detail**: Ability to identify discrepancies in customer documents and detect potential issues during video interactions.
- **Communication Skills**: Strong verbal communication skills to interact with customers in a clear, professional, and empathetic manner.
- **Problem-Solving**: Ability to handle customer issues and questions effectively during the video verification process.
- **Multitasking**: Ability to manage multiple tasks, such as reviewing documents and handling customer inquiries, efficiently.
- **Confidentiality & Integrity**: Strong understanding of data privacy regulations and a commitment to handling sensitive customer data securely.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

Work Location: In person

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