Customer Service Associate

1 day ago


Prabhadevi Mumbai Maharashtra, India Aza Fashions Pvt. Ltd. Full time

Addressing prospective customers and suggesting to them range of products fitting in to his current requirement.
- Manage, track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management).
- Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders.
- Documenting order / Product issues, providing customer feedback and generating summarized reports to concerned Departments.
- Proactively manage and maintain high customer satisfaction.
- Communicate and coordinating with other internal Operations,
- Flexible with 24x7 working (with weekends working.)
- Maintain the set SLAs / TATs while responding to the customers.

Pay: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Prabhadevi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person



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