Customer Support Executive

1 week ago

Chennai Tamil Nadu, India Wedtree eStore Private Limited Full time

**Experience**:

- Overall work experience: 1 to 5 years
- Customer service: 1 year (preferred)

**Roles & Responsibilities**:

- Coordinate with internal teams to source relevant information and ensure customer query is addressed
- Log each customer query in internal systems for continuity
- Handle follow ups with customer and create happy customers.

**Skill sets required for the job**:

- Good communication skills (both written and oral)
- Team work - Ability to help each other and work as a group
- Good attitude & quick learner
- Solution oriented - Provide quick resolutions to customers including suggesting alternatives
- Multi-tasking skills.

**About the Organization**:
Wedtree EStore Pvt Ltd is a fast-growing retail e-commerce company with three Business Units: (1) Prashanti Sarees - exclusive collection of sarees, (2) Wedtree Lifestyle - Indian handicrafts gifts and home décor & (3) Maatshi - exclusive range of ready-mades. We work closely with Karigars/artisans in different parts of India with the intent to taking Indian made products to the world across 3 different product lines. All our 3 brands have a strong online presence (facilitating worldwide shipping) coupled with store outlets in Chennai, Hyderabad, Bangalore, Vizag, Coimbatore.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Expected Start Date: 11/11/2024

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