Wfm Officer

As a Barclays WFM Officer you may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

Key skills required for the role:

- Real-time Management & Scheduling:

- Trend analysis along with analytical modelling and optimization for all the processes within the dept. purview.
- Formulate regular reports to communicate information in a consistent and timely manner.
- Provide timely reporting and recommendations to key stakeholders for effective decision making
- Real-time activities with regards to dynamic break movement and floor management to ensure that half hourly targets are complied with

**Purpose of the role**

To optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank's operations.

**Accountabilities**
- Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.
- Collaboration with teams across the bank to align and integrate workforce management processes and governance.
- Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
- Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas.
- Identification of industry trends and developments to implement best practice in workforce management Services..
- Participation in projects and initiatives to improve workforce management efficiency and effectiveness.
- Development and management of staffing schedules to optimise staffing levels to meet business needs.
- Management of the operational readiness plans, supporting the business with meeting desired customer outcomes.

**Analyst Expectations**
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
- Make judgements based on practise and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.