Dynamic WFM Strategist

We Are Hiring – Process Manager / WFM Lead (International BPO) Job Opening: WFM Lead – International BPO Location: Pune Shift: Rotational / US Industry: International BPO / Contact CenterAbout the RoleWe are looking for an experienced Workforce Management (WFM) Lead to manage and optimize workforce planning. The ideal candidate should have hands-on...

Job DescriptionDescriptionWe are seeking an experienced INFOR WFM Tester to join our team. The successful candidate will be responsible for testing INFOR WFM software and ensuring that it meets the quality standards. The ideal candidate should have 7-10 years of experience in INFOR WFM testing and should be able to work independently as well as in a...

About the JobWe are seeking an experienced Infor WFM Solutions Architect to join our team.As a key member of our organization, you will be responsible for designing and implementing robust and scalable technical solutions that meet client needs.Your expertise in Infor application architecture, migration, integration, testing, and deployment strategies will...

Key Responsibilities:Map complex business processes to develop robust and scalable technical or functional solutions.Design, mobilize, present, and deliver a complete end-to-end solution using Infor application to meet client needs.Lead client discussions on the proposed solution, architectural designs, and roadmaps.Drive Infor implementation from discovery...

Needs to Have - **Job Responsibility**: - Manage a team of RTA analysts to ensure business continuity through outage and event management along with business-as-usual KPIs. - Agent schedule adherence and queue management using WFM tools and call-out non-adherence activities to business and operations teams. - Enforce schedule adherence and KPI deliveries...

Job Title: WFM Operations ManagerJob OverviewThe ideal candidate will have extensive experience in workforce management, specifically leading teams and implementing effective scheduling tools.Key ResponsibilitiesLeads the Reporting team to drive productivity and efficiencyDemonstrates expertise in key workforce management conceptsCollaborates with...

Job OverviewWe are seeking a seasoned professional to take on the role of Team Lead WFM. As a pivotal member of our workforce management team, you will be responsible for creating timely and accurate rosters, ensuring schedule adherence, and aligning with forecasted volumes.You will oversee the scheduling team and collaborate closely with forecasting,...

Workforce Manager RoleJob Overview:As a seasoned Workforce Manager, you will lead a team of planners in optimizing manpower resources.Key Responsibilities:Forecast and schedule the correct number of teammates to handle expected volume of transactions.Use expertise in forecasting, budgeting, staff scheduling, employee performance management, compliance, time...

As a Planning Analyst, you'll be the master of schedules and forecasts, ensuring resources are perfectly aligned with business demand. Your work will keep operations running smoothly while supporting employee satisfaction through well-planned shifts. This role is ideal for someone who combines analytical thinking with exceptional organizational skills.Duties...

As a Barclays WFM Officer you may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. Key skills required for the role: - Real-time Management & Scheduling: - Trend analysis along with...