WFM Operations Manager

Job Role OverviewWe are seeking an experienced WFM professional to lead our Real Time Management team in a fast-paced environment.A minimum of five years of related call center workforce management experience is required, with at least two years of supervisory experience.Experience in planning and scheduling will be advantageous.Prioritised Skills and...

Role & responsibilitiesLead and manage a team of WFM Analysts, Planners, and Real-Time Analysts.Develop and maintain short-term and long-term forecasting models based on historical data, business inputs, and seasonality.Create efficient staff schedules that balance employee preferences, business needs, and service level targets.Monitor real-time performance...

Workforce Management Leader OpportunityWe are seeking a highly skilled WFM RTM Manager to lead our Real-Time Management team.A minimum of 8+ years of experience in workforce management is required, with a strong focus on strategic planning and leadership.The ideal candidate will have a deep understanding of key workforce management concepts, including...

Job Description:The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance...

We Are Hiring – Process Manager / WFM Lead (International BPO) Job Opening: WFM Lead – International BPO Location: Pune Shift: Rotational / US Industry: International BPO / Contact CenterAbout the RoleWe are looking for an experienced Workforce Management (WFM) Lead to manage and optimize workforce planning. The ideal candidate should have hands-on...

About the Role:We are seeking an experienced and analytical WFM Supervisor to lead our workforce management operations. You will be responsible for overseeing a team of Real-Time Adherence Analysts who monitor and manage the performance of the workforce, which includes resources from multiple vendors. This role requires strong leadership, analytical, and...

Job descriptionWe have a vacancy with below details,Role : WFM RTAExperience -2-4Notice Period : Immediate JoinersInterview Mode : virtualWork Mode :WF0shift time :5.30 pm to 2.30 amRole & responsibilities2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Oversee all real-time WFM activities to ensure operational and client goals are...

Role & responsibilities2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.• Analyze...

2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.• Analyze past volume and staffing...

Job OverviewThis role offers an opportunity to lead the entire RTA team, including Supervisors and RTAs.Key Responsibilities:Manage and supervise the RTA team effectivelyDevelop and implement strategic plans for workforce managementEnsure seamless communication and collaboration among team membersConduct performance evaluations and provide feedbackIdentify...