Group Manager WFM

8+ years of WFM experienceWill lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.Will use your expertise in forecasting and budgeting, staff scheduling, employee...

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAsMin of 8+ years of experience in WFM departmentAbility to demonstrate and articulate understanding of key workforce management conceptsProficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint,...

Job Summary:The Workforce Management (WFM) Manager is responsible for overseeing and optimizing all aspects of workforce planning, scheduling, and real-time management.This role involves leading a team of WFM professionals, developing and implementing strategies to improve staffing efficiency, and ensuring that operational needs are met while maintaining...

Job Description:The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance...

Job Title: Lead Workforce Management (WFM)Company: GlobivaLocation: Gurgaon (Sector 18)Work Mode: Work From Office (WFO)Working Days: 6 Days (Fixed/Rotational Off as per policy)About the RoleWe are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

Email your resume to or call/WhatsApp us at Role and Key Responsibilities:The Point of Contact for forecasting.Updates the forecast with monthly/weekly actual data and suggested improvements based on trend analysisRefine forecasting scenarios and generate the final forecastRefines and captures data to be used as input to the modelsDesigns and develops...

Location: Gurgaon & PuneMin Exp: 3+ YearsSalary: Upto 6.5LPAAvailability: Immediate to 15 daysWork from officeUS ShiftsRoles and Responsibilities RTAMonitor and manage service level agreements as per SOW of the process.Conduct RCA (root cause analysis) for SLA deviations (Intraday and EOD) and share the insights with (Ops/WFM) leadership for review in timely...

Roles & ResponsibilitiesLead end-to-end WFM strategy across multiple business units, ensuring alignment with organizational objectives and client SLAs.Govern forecasting, capacity planning, and scheduling practices, ensuring accuracy, scalability, and consistency across teams.Partner with senior leadership, Finance, and HR to align workforce strategies with...