Wfm Manager

4 days ago

Gurgaon, Haryana, India Wissenpro It Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Email your resume to or call/WhatsApp us at

Role and Key Responsibilities:

  • The Point of Contact for forecasting.
  • Updates the forecast with monthly/weekly actual data and suggested improvements based on trend analysis
  • Refine forecasting scenarios and generate the final forecast
  • Refines and captures data to be used as input to the models
  • Designs and develops forecasting scenarios
  • Generate short-term forecasts, incorporating business impacts
  • Revise the forecast based on feedback
  • Maintain process documentation and tweak as per requirement.
  • Hands-on experience on Time Series forecasting
  • Understanding of WFM and Contact volume & AHT forecasting
  • Hands-on experience on Google scripts

Key skills and knowledge

  • Knowledge of R/ Python, Excel / Tableau & Power BI tools is a must with high proficiency.
  • Experience in developing machine learning models like classification, linear/logistic regression.
  • Ability to analyze huge datasets and hands-on experience in forecasting large and complex attributes.
  • Analytical and good understanding of contact center metrics
  • Mathematical and statistical, and exposure to R-studio/Python.
  • Strong business acumen
  • Should be a good communicator and a collaborator

  • WFM RTM Manager

    2 days ago

    Gurgaon, Haryana, India Taskus Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAsMin of 8+ years of experience in WFM departmentAbility to demonstrate and articulate understanding of key workforce management conceptsProficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint,...

  • WFM Lead

    4 days ago

    Gurgaon, Haryana, India Globiva Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Lead Workforce Management (WFM)Company: GlobivaLocation: Gurgaon (Sector 18)Work Mode: Work From Office (WFO)Working Days: 6 Days (Fixed/Rotational Off as per policy)About the RoleWe are hiring an experienced Lead WFM for our BPO operations. The role involves team handling, advanced reporting, dialer management, and workforce planning to ensure...

  • WFM Operations Specialist

    1 week ago

    Gurgaon, Haryana, India beBeeWorkforce Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe're seeking a detail-oriented and analytical individual to join our team as a Workforce Management (WFM) Real-Time Analyst (RTA). This role requires the ability to manage and analyze data in real-time, providing insights to ensure that our operations are running smoothly and efficiently.The successful candidate will be responsible for...

  • Consultant - WFM

    2 weeks ago

    Gurgaon, Haryana, India Genpact Full time

    Job DescriptionReady to build the future with AIAt Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global...

  • Hiring Freshers For MIS/ WFM role

    2 weeks ago

    Gurgaon, Haryana, India Asap Staffing Solutions Delhi Full time ₹ 30,00,000 - ₹ 35,00,000 per year

    We are looking for a motivated and detail-oriented individual to join our team as a Workforce Management (WFM) Executive.This entry-level role is ideal for fresh graduates or candidates with 1 year of experience. Good knowledge of Excel required. Required Candidate profileYou will support real-time monitoring, scheduling, and reporting activities to ensure...

  • Sr. Analyst

    2 days ago

    Gurgaon, Haryana, India NAB Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Accountabilities:WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity PlanningProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environmentDemonstratable experience in the...

  • WFM Manager

    2 weeks ago

    Gurgaon, Haryana, India Wsne Consulting Full time ₹ 18,00,000 - ₹ 28,00,000 per year

    Generate short and long-term forecasts, incorporating business impacts. Knowledge of R/ Python, Excel / Tableau & Power BI tools is a must with high proficiency.Designation: Manager I, Forecasting Location: GGN Years of Experience: Mini. 8 years

  • Operations Planning Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeWorkforceManagement Full time ₹ 18,00,000 - ₹ 25,00,000

    Workforce Management ProfessionalWe are seeking an experienced Workforce Management professional to join our team in a Gurugram-based role.Key Responsibilities:Utilize WFM expertise in operations planning, life insurance, or financial services domains.Develop and implement effective workforce strategies to drive business growth.Requirements:3-5 years of...

  • Senior Sw Test Engineer Irc275467

    2 weeks ago

    Gurgaon, Haryana, India GlobalLogic Full time

    GlobalLogic is seeking a highly organized and proactive Assistant Manager - Workforce Management WFM to lead and support critical workforce planning functions The ideal candidate will have experience in managing workforce operations a deep understanding of forecasting real-time monitoring and strong client relationship skills This role requires...

  • Workforce Management Analyst

    1 week ago

    Gurgaon, Haryana, India Airbnb Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...