972- Proactive Grace Support

7 days ago

Mumbai Maharashtra, India Upwork Full time

**Company Description**
Upwork, in collaboration with a leading American multinational technology company, is looking for an **M365 Grace Period Support Specialist**. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have expertise in M365 products and a passion for innovation, we encourage you to apply.

**About Upwork**:
Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s business products, a game-changing initiative that will define the future of technology.
**Job Description** About the Role**:
The client is seeking skilled and experienced **M365 Grace Period Support Specialist to support English Speaking clients**. The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.

Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional person to join our dynamic team.
**Qualifications** What should you have**:

- Strong command of the English and Spanish language
- Superior communication skills including active listening
- General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)
- Excellent problem-solving skills
- Strong interpersonal skills
- Persuasion skills are a plus
- A positive attitude and the ability to build relationships with clients
- Ability to speak a second language may be advantageous

**Device Requirements** _(a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):_
- Dedicated Laptop or PC: For this project, with no additional work or personal software installed. The machine must not be joined to another company’s domain or managed by any remote management.

OR
- A laptop/PC with DUAL boot:

- Boot 1: Personal and work partition.
- Boot 2: Environment dedicated to the project.
- Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).
- Memory: Minimum of 16GB RAM
- Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.
- Module: Trusted Platform Module (TPM) 2.0 version is required.
- Storage: Minimum of 160GB SSD with 64 GB free space for the partition.
- Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.
- Internet Speed: Minimum of 50 Mbps upload/download speed.
- Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update.
- Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.
- Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.
- Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution.

**Additional Information**
- Fortune 500 Client
- Competitive Pay
- Remote Work

All your information will be kept confidential according to EEO guidelines.

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