Escalation Executive

Escalation management executive to Grievance escalations. Manage and resolve customer complaints and issues promptly and effectively.Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach. Required Candidate profileMin2-3 yrs of experience in escalation management.Bachelor's degreeProven experience in...

Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled. - Ensure Critical SLAs are met & adhered. - Ensure customer escalations are resolved within agreed upon timelines, process change ideas are...

**Designation - Executive Pricing And Escalations** **Location - Mumbai & Delhi** **Key Skills/Abilities** - Negotiate and coordinate spot rates and/or quotations for LCL, FCL, air shipments, and all services within our client’s database. - Display a thorough understanding of industry-related terminology and processes. - Strategize ways of increasing...

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:We are India's leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for...

SYSTRA is one of the world's leading engineering and consulting groups specializing in public transport and mobility solutions. For over 65 years, the Group has been committed to helping cities and regions develop by creating, improving and modernizing their transport infrastructure and systems.ContextIn India, SYSTRA is an international consulting and...

Location: Mumbai Employment Type: Full-Time Working Days: 5 Days a Week (Rotational Offs) Shift Timing: 9 AM to 6 PM (1 Hour Break Included) Number of Positions: 4 **Salary**: As per industry standards and experience **Responsibilities**: - Troubleshoot and resolve technical issues - Provide step-by-step guidance to customers - Maintain detailed records...

TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:We are India's leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for...

Key Responsibilities:1. Client Interaction & Call ManagementReceive support requests from clients via phone, email, or walk-in and log each request in the service register or CRM system.Collect and record essential details such as client name, contact number, site address, issue description, and time of complaint.Acknowledge receipt of the complaint to the...

Position Title Operations Escalation Manager Location Bulgaria Pune United States Job Profile Operation Escalation Manager Department Business Operations - NOC About GTT GTT provides secure global connectivity improving network performance and agility for your people places applications and clouds We operate a global Tier 1 internet network and provide a...

Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.