Front Desk Executive

2 days ago


Ghansoli Navi Mumbai Maharashtra, India Redius Infosecurity Pvt Ltd Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Key Responsibilities:

1. Client Interaction & Call Management

  • Receive support requests from clients via phone, email, or walk-in and log each request in the service register or CRM system.
  • Collect and record essential details such as client name, contact number, site address, issue description, and time of complaint.
  • Acknowledge receipt of the complaint to the client and provide a tentative response timeline.

2. Assignment & Coordination

  • Assign calls to the next available Technical Support Executive or Service Engineer based on workload and skill level.
  • Ensure calls are attended the same day or by the next working day as per company SLA.
  • Coordinate between engineers and clients for scheduling visits and follow-up updates.
  • In cases requiring OEM intervention or material replacement, assist the engineer in logging calls with OEM and follow up for resolution.

3. Monitoring & Tracking

  • Maintain daily records of all open and closed service calls.
  • Track each complaint's lifecycle: received → assigned → attended → resolved/ escalated.
  • Escalate unresolved or delayed calls to the Service Manager or higher engineer promptly.
  • Update the service log with action taken, resolution provided, and current status.

4. Documentation & Reporting

  • Collect service reports from engineers after every visit.
  • Verify that service reports include all required details — time of complaint, assignment time, visit details, resolution, status (resolved/pending/OEM support), and client signature.
  • File and archive all reports for audit and reference.
  • Generate daily, weekly, and monthly service performance reports for management review.

5. Performance Review Support

  • Support the management in evaluating engineers based on:
  • Response time
  • Resolution efficiency
  • Number of repeat visits
  • Client feedback and satisfaction
  • Maintain client review/feedback records for each service call.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • Front Desk Executive / Admin Executive: 1 year (Preferred)

Work Location: In person



  • Ghansoli, Navi Mumbai, Maharashtra, India OfficeBing Full time

    **Front Desk Executive** **Position Overview**: The Front Desk Executive serves as the first point of contact for visitors, clients, and employees. This role requires excellent communication, organizational, and interpersonal skills to ensure smooth operations at the front desk and provide a welcoming experience for all. **Key Responsibilities**: -...


  • Navi Mumbai, Maharashtra, India IG INTERNATIONAL PVT. LTD. Full time

    **We're Hiring: Front Desk Executive / Office Coordinator** **Location**: Turbhe, Navi Mumbai **Qualification**: Graduate Are you organized, articulate, and confident in managing office operations? We’re looking for a **Front Desk / Office Executive** to join our dynamic team in Navi Mumbai (Turbhe). **Key Skills Required**: - Excellent communication &...


  • Navi Mumbai, Maharashtra, India Orbitouch outsourcing pvt ltd Full time

    Urgent hiring for **Front Desk Executive** **Position**:Front Desk Executive **Experience - 3 years** **Ctc - upto 3 Lpa (depends on Interview)** **Working Days - 6 days** **Location: Navi Mumbai** Key Responsibilities: - Welcome and greet guests as they arrive at the office and direct them to the appropriate person or department. - Answer incoming...


  • Vashi, Navi Mumbai, Maharashtra, India SaffronBizz Solutions LLP Full time

    Greeting, We have an excellent opportunity for Front desk executive. Location : Vashi Experience : 1 + year Role: - Looking for a thorough professional, with a past record in the field of front office and administration. - Other Details, which we should know (age limit, field work, demographics, language fluency, specific industry to source from etc.)...

  • Front Desk Executive

    8 hours ago


    Mumbai, Maharashtra, India Ramyoz Solutions Full time

    Job Title: Front Desk Executive **Job Description**: Key Responsibilities: Welcome and attend to visitors and clients at the front desk. Handle day-to-day documentation and filing tasks. Work on lead generation and maintain records in the CRM. Keep the front office area tidy and professional. **Requirements**: Basic understanding of documents and...


  • Vashi, Navi Mumbai, Maharashtra, India Assure Clinic Full time

    **JOB DESCRIPTION** **DESIGNATION: Front Desk Executive** **ROLE**:Centre Front Desk Executive, Guest Relations **FUNCTION: Assure clinics** **LOCATION: Vashi ( Navi Mumbai )** **REPORTING** **TO**:Clinic Manager **ROLE PURPOSE**: Coordinate and organize maximum client walk-ins and appointments from online and telephonic enquiries to facilitate the...


  • Ghansoli, Navi Mumbai, Maharashtra, India QualityKiosk Full time

    The Front Desk Receptionist plays a pivotal role in creating a positive first impression for visitors and clients. This individual will be responsible for managing the front desk area, providing exceptional customer service, and supporting administrative tasks. **Key Responsibilities**: - Greet visitors and clients in a professional and friendly manner. -...

  • Front Desk Executive

    2 weeks ago


    Navi Mumbai, India White Force Full time

    Job description Urgent requirement for the position of Front Desk Executive Location- Vileparle, Mumbai Experiance - Min 2 yrs experiance  Interested candidate can share their cv in the below mentioned email id CONTACT DETAILS Uday Kachhi

  • Front Desk Executive

    2 weeks ago


    Navi Mumbai, India White Force Full time

    Job description Urgent requirement for the position of Front Desk Executive Location- Vileparle, Mumbai Experiance - Min 2 yrs experiance  Interested candidate can share their cv in the below mentioned email id CONTACT DETAILS Uday Kachhi 9329931732


  • Ghansoli, Navi Mumbai, Maharashtra, India Radix Electrosystems Pvt. Ltd Full time

    **Position: - Front Desk Receptionist** **Location: - Navi Mumbai** **Exp - 0- 2 yrs/ Freshers can also apply.** **Qualification: - Any Graduate** **Roles & Responsibilities: - ** - Greet visitors and clients with a warm and professional demeanor. - Answer phone calls and route them to the appropriate personnel. - Handle incoming and outgoing mail...