Customer Support Associate

2 weeks ago

Ahmedabad Gujarat, India SocialPilot Solutions LLP Full time

What you will do
- Work closely with customers to understand their measures of success and identify areas for improvement
- Troubleshoot technical queries to identify issues in order to provide complete information and resolution to customers
- Collaborate with other departments, such as sales, technical support, and product development, to address customer needs and improve overall customer satisfaction.
- Educate customers on product usage, guiding them through processes and troubleshooting steps
- Ensure Customer Satisfaction and create a WOW experience

What are you like
- 0-3 years of experience in SaaS product support and customer success
- Strong communication and interpersonal skills; ability to provide timely communications to customers is vitally important
- Strong technical skills to understand and identify the technical problems and resolving them
- Strong analytical skills - ability to adapt the tools quickly and in-depth knowledge on finding out the root cause of the problem
- Develop a proactive approach to establish a “best-in-class” support services experience to continuously improve customer engagement and satisfaction.
- Modernizing customer experience through tools, technologies, and processes to both resolve customer issues as well as help answer their “how-to” questions.
- Meeting the customer’s SLAs while updating the tickets on timely manner
- Understanding of social media channels and connections
- You have already worked in technical support or product support role
- You have the knowledge of using JIRA
- You know the basics of social media support

Pay: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person

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