Customer Support Executive

1 week ago

Mumbai, India Awign Expert Full time

**Job Title: Customer Experience Executive**

**Job Location: Kandivali East Mumbai**

**Job Duration: 6 Months**

**Required Experience: 2 - 5 years**

There are peripheral activities relating to customers that involves liaison with the vendor partners and interdepartmental teams like Legal / Regional office / Zonal Office / Dealerships.
- **Customer Communication**
- Response to customers are supposed to be with higher efficiency (Turn Around Time)
- **Field Operation Support**
- Escalation in time
- Follow up on critical cases
- **MIS Reports & Analytics**
- Comfortable with Excel to make various cuts of data to provide performance reports
- Generate various qualitative MIS for the field
- Analytical bent of mind to understand the story behind the data and derive actionable Insights
- **Content Management**
- Ability to tailor make contents so as to bring in personalization on Responses to the customers
- Desk research on Best Practices on Customer Responses and keep adding to CX content library

**Job Types**: Full-time, Contractual / Temporary
Contract length: 6 months

**Salary**: ₹20,000.00 - ₹27,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is the tenure of the notice period in the current organization? (In Days)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Speak with the employer**
+91 7356638988

  • Customer Support Executive

    4 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Customer Service Executive

    18 hours ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Executive - Customer Support

    9 hours ago

    Mumbai, Maharashtra, India Ketto Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title : Executive - Customer Support About the company  Ketto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over ₹ 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2 lakh...

  • Executive - Customer Support

    1 week ago

    Mumbai, Maharashtra, India Ketto Online Ventures Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title : Executive - Customer SupportAbout the companyKetto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over ₹ 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2 lakh...

  • Customer Support Executive

    3 weeks ago

    Mumbai, India MTechZilla Full time

    About Us At MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We’re currently seeking an experienced Customer Support Executive to join our dynamic team.Role Overview As a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...

  • Customer Support Executive

    1 week ago

    Mumbai, India Mythiksha School Pvt. Ltd Full time

    Our Customer Servicedepartment is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to monitor each employee’s work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding...

  • Customer Support Executive

    29 minutes ago

    Mumbai, India TP Full time

    Hiring: Customer Support Executive (Voice Process)Work Location: Aspee, Malad – MumbaiEmployment Type: Full-timeRole OverviewWe are looking for experienced Customer Support Executives (Voice Process) to join our team. The role involves handling customer calls, resolving queries, and driving sales while ensuring excellent customer service.Eligibility...

  • Customer Support Executive

    14 minutes ago

    Mumbai, India TP Full time

    Hiring: Customer Support Executive (Voice Process) Work Location: Aspee, Malad – Mumbai Employment Type: Full-time Role Overview We are looking for experienced Customer Support Executives (Voice Process) to join our team. The role involves handling customer calls, resolving queries, and driving sales while ensuring excellent customer service. Eligibility...

  • Customer Support Executive

    2 days ago

    Mumbai, India Mirraw Online Services Pvt. Ltd Full time

    **We are looking for Customer Support Executive (freshers are also welcome),** **Location - Mumbai (Lower Parel / Currey Road).** **Responsibilities**: - Responsible for developing new Customer Support Executives. - Taking mock trainings and QA of the team. - Provide individual and team coaching and conduct Training need analysis. - Provide soft skills...

  • Customer Support Executive

    1 week ago

    Mumbai, India SellPro Commerce Full time

    We are looking for a Customer Support Executive to assist our customers with when using our products and website. Customer Support Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. **Responsibilities**: - Identify customer needs and help customers use...