Customer Support Executive

4 days ago

Mumbai, India SellPro Commerce Full time

We are looking for a Customer Support Executive to assist our customers with when using our products and website. Customer Support Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about issues and useful discussions with customers
- Inform customers about new products
- Follow up with customers to ensure their queries / issues are resolved
- Gather customer feedback and share with our Operations and Marketing teams

**Requirements**:

- Must be fluent in English and Hindi
- Must be a Graduate

**Salary**: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift

Application Question(s):

- Do you reside in Mumbai and willing to travel to saki naka, Andheri?
- Total years of experience?

**Education**:

- Diploma (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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