Customer Support Executive

5 days ago

Mumbai, India Brained Full time

Customer Support
- Mumbai

**What are the responsibilities of a Customer Support Executive:

- **
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**What are the role requirements?**
- 2-5 years Years of experience.
- A bachelor’s degree in administration or related field.
- Excellent interpersonal and written and oral communication skills.

**Who exceeds in this role?**

Top performers in the Customer Support Executive position usually have:

- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

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