Customer Support Executive

1 week ago

Mumbai, India AscenWork Technologies Private Limited Full time

**Job Overview**

Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.

Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

**Responsibilities**
- Understanding the products and services provided by the company.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.

**Requirements**:

- Bachelor’s degree in Business Administration or a related field.
- 0 to 1 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Good knowledge of managing the performance of the team.
- Exceptional verbal and written communication skills.
- Phenomenal conflict-resolution skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.

**Salary**: ₹10,628.03 - ₹20,000.00 per month

**Benefits**:

- Provident Fund
- Work from home

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- What is your Notice Period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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