Customer Support Executive

2 days ago


Mumbai, India Kanishka Software Pvt Ltd Full time

We are looking for a Support Executive to join our team.

**Location: Colaba**

**Note: This is **on-site**/ work from office job**

**Fresher**

**Support Executive Responsibilities**:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Support Executive Requirement**:

- A bachelor’s degree in administration or a related field.
- Excellent interpersonal and written and oral communication skills..
- Knowledge of Technologies
- Computer skills.
- Knowledge of conflict resolution techniques is preferable.

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Education**:

- Diploma (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8657547075



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