Front Office-gsa

2 days ago


Delhi Delhi, India The Fern Residency, Haridwar Full time

Welcome guests warmly and ensure a seamless check-in and check-out process.
- Handle reservations, room assignments, and guest registrations efficiently.
- Provide information about the hotel’s services, facilities, and local attractions.
- Respond to guest inquiries, requests, and complaints in a professional and courteous manner.
- Process payments and maintain accurate billing records.
- Ensure the front desk is organized, presentable, and equipped with necessary supplies.
- Coordinate with housekeeping, F B, and other departments to meet guest needs.
- Maintain accurate records of guest information and stay details.
- Uphold brand standards by delivering exceptional customer service and maintaining a professional demeanor.

**Qualifications**:

- 1-3 years of front office experience in the hospitality industry.
- Diploma or degree in Hotel Management or a related field is an advantage.
- Proficiency in using hotel management software and basic computer skills.
- Strong communication and interpersonal skills.
- Positive attitude, excellent problem-solving skills, and a customer-focused mindset.

**Additional Information**:
N/A


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