Front Office Supervisor

14 hours ago

Delhi Delhi, India Rakabi The Fern Resort, Igatpuri Full time

A **Front Office Supervisor** plays a crucial role in ensuring smooth operations at the front desk of a hospitality establishment. This position requires managing and supporting the front office team, maintaining excellent guest service standards, and resolving issues promptly while providing leadership to the department.

**Key Responsibilities**:

- ** Team Supervision**
- Lead, train, and supervise front office staff, including receptionists, concierge, and guest service associates.
- Assign duties and monitor performance to ensure adherence to service standards.
- Provide ongoing feedback, coaching, and support to enhance team efficiency.
- ** Operational Management**
- Oversee daily front office operations, including guest check-ins, check-outs, and room allocations.
- Ensure proper use of property management systems and maintain accurate records of guest transactions.
- Manage room inventory and coordinate with housekeeping and maintenance departments to ensure guest readiness.
- ** Guest Experience**
- Welcome guests and ensure a smooth and efficient arrival and departure experience.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Foster positive guest relationships by providing personalized services and addressing feedback.
- ** Financial and Administrative Tasks**
- Assist in managing the front office budget, including labor and supply costs.
- Oversee billing, payments, and cash-handling procedures to ensure accuracy and compliance.
- Prepare daily, weekly, and monthly reports on occupancy, revenue, and guest satisfaction.
- ** Compliance and Safety**
- Enforce adherence to company policies, safety protocols, and local regulations.
- Conduct regular audits of processes and systems to maintain compliance and operational efficiency.
- Ensure confidentiality of guest information and proper handling of sensitive data.
- ** Coordination with Other Departments**
- Work closely with reservations, housekeeping, and food and beverage teams to provide seamless guest experiences.
- Communicate special guest requirements, such as VIP stays, to relevant departments.
- ** Training and Development**
- Organize and conduct training sessions to enhance team skills and knowledge.
- Promote a culture of service excellence and continuous improvement within the department.

**Qualifications and Skills**:

- ** Education**: Bachelor’s degree in hospitality management or a related field (preferred).
- ** Experience**:

- Minimum of 2-3 years of experience in front office or guest service roles.
- Previous supervisory or leadership experience is highly desirable.
- ** Skills**:

- Strong leadership and team management abilities.
- Excellent communication and problem-solving skills.
- Proficiency in property management systems and MS Office Suite.
- Customer-focused attitude with attention to detail and organizational skills.
- Ability to remain calm under pressure and handle challenging situations professionally.

**Work Environment**:

- Flexibility to work in shifts, including evenings, weekends, and holidays.
- May require standing for long periods and managing multiple tasks simultaneously.

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