Front Desk Receptionist

2 weeks ago

Lower Parel Mumbai Maharashtra, India Energia SOI (Energia Wellbeing Pvt Ltd) Full time

Job Description: A receptionist plays a crucial role as the first point of contact for visitors, clients, and employees at an organization. They are responsible for creating a positive and professional first impression and ensuring the smooth operation of the front desk and reception area. The specific duties and responsibilities of a receptionist may vary, but generally include the following:
Greeting Visitors: Welcome and greet visitors, clients, and employees in a friendly and professional manner, providing a warm and welcoming atmosphere.

Answering Phone Calls: Manage incoming phone calls, directing them to the appropriate person or department, taking messages, and providing information when necessary.

Handling Inquiries: Respond to inquiries from visitors and callers about the company, its services, or its products, offering accurate and helpful information.

Appointment Scheduling: Schedule appointments, meetings, and conference room bookings, maintaining an organized and up-to-date calendar.

Parent Calling and Managing: Assist customers and clients with their needs, addressing their concerns, and providing a high level of customer service.

Managing Mail and Packages: Receive and distribute mail and packages, ensuring they reach the intended recipients promptly. Handle outgoing mail and packages as needed.

Administrative Support: Provide administrative support tasks such as typing, data entry, photocopying, and faxing as requested by staff members or management.

Maintaining Records: Maintain and update visitor logs, employee directories, and other records as necessary. Ensure confidentiality of sensitive information.

Office Supplies: Monitor and manage office supplies, ensuring that necessary items are stocked and ordering supplies as needed.

Multitasking: Handle multiple tasks simultaneously, such as answering calls, welcoming visitors, and assisting with administrative duties.

Qualifications:

- High school diploma or equivalent is required.
- Excellent communication skills, both verbal and written.
- Professional and friendly demeanour with strong customer service skills.
- Proficiency in using office equipment such as telephones, computers, and photocopiers.
- Strong organizational and multitasking abilities.
- Knowledge of basic administrative and clerical procedures.
- Ability to maintain confidentiality and handle sensitive information with discretion.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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