Receptionist (Hotel/restaurant)

Key Responsibilities:Guest Check-in and Check-out:Registering arriving guests, assigning rooms, and facilitating their departure, including processing payments and returning deposits.Reservation Management:Handling booking requests, updating reservations, and managing guest profiles.Communication and Customer Service:Answering phones, responding to guest...

Role SummaryThe Receptionist is the first point of contact for guests, responsible for creating a welcoming environment, handling check-in/check-out processes, managing reservations, and assisting guests with inquiries to ensure a pleasant stay experience.Key Responsibilities1. Guest ServicesWelcome and greet guests warmly upon arrival.Handle check-in and...

A restaurant captain, also known as a hotel captain, is a key role in the hospitality industry. A restaurant captain's responsibilities include: - **Customer service**: Ensuring guests are satisfied and receiving exceptional service - **Managing staff**: Training and managing restaurant staff - **Coordinating with the kitchen**: Working with the kitchen...

**Guest Experience Management** - Ensure a seamless check-in and check-out process. - Address and resolve guest queries, requests, and complaints promptly. - Maintain high service quality standards across all guest touchpoints. **Operations Coordination** - Oversee daily hotel operations across front office, housekeeping, F&B, and maintenance. - Monitor...

Greeting and welcoming guests: Front office associates greet visitors, guests, and customers as they arrive. They provide a friendly and professional first impression and direct them to the appropriate areas or personnel. Check-in and check-out procedures: Front office associates are responsible for the check-in and check-out process for guests. They verify...

Your job responsibilities will include: - **Welcoming Guests**: Greet people when they come to the hotel. - **Check-in and Check-out**: Help guests when they arrive and leave the hotel. - **Answer Phone Calls**: Pick up calls and give information about rooms or bookings. - **Help with Bookings**: Book rooms for guests and tell them the prices. - **Answer...

**Greeting guests**: Welcoming guests and making them feel welcome - **Managing check-ins and check-outs**: Registering guests, assigning rooms, and ensuring accurate billing - **Processing payments**: Handling credit card transactions for room service, lodging, and other hotel costs - **Assisting guests**: Helping guests with reservations, requests, and...

Checking guests in and out. - Receiving and managing reservations made online and telephonically. - Verifying guests' payment methods during check-in. - Assigning rooms to guests and informing them of any specials offered by the hotel. - Organizing transport services for guests at their request. - Providing guests with information about the hotel. - Keeping...

Your job responsibilities will include: - **Welcoming Guests**: Greet people when they come to the hotel. - **Check-in and Check-out**: Help guests when they arrive and leave the hotel. - **Answer Phone Calls**: Pick up calls and give information about rooms or bookings. - **Help with Bookings**: Book rooms for guests and tell them the prices. - **Answer...

restaurant captain is an important member of the restaurant team. They are responsible for managing the front-of-the-house operations and ensuring the overall customer experience is a positive one. The restaurant captain’s job description includes greeting customers upon arrival, managing reservations, and assigning tables to guests. In addition to...