Restaurant Captain

1 day ago


Sigra Varanasi Uttar Pradesh, India Alpran HR Services pvt ltd Full time

A restaurant captain, also known as a hotel captain, is a key role in the hospitality industry. A restaurant captain's responsibilities include:

- **Customer service**: Ensuring guests are satisfied and receiving exceptional service
- **Managing staff**: Training and managing restaurant staff
- **Coordinating with the kitchen**: Working with the kitchen staff to ensure smooth operations
- **Interacting with guests**: Enhancing the dining experience by interacting with guests
- **Monitoring food and beverage service**: Regularly observing the quality of food and beverage service
- **Ensuring service meets guest needs**: Making sure food and beverage service meets guests' needs at all times
- **Checking in with guests**: Checking with guests to ensure satisfaction with each course and beverage
- **Identifying and resolving issues**: Identifying and resolving any problems with food and beverage service
- **Collecting and recording feedback**: Collecting and recording feedback on the effectiveness of guest service
- **Analyzing feedback**: Analyzing and interpreting feedback and sharing findings

A restaurant captain should have excellent communication and customer service skills, and be able to remain calm and professional in high-pressure situations. They should also be knowledgeable about the restaurant's menu and offerings. Depending on the size of the restaurant, there can be more than one captain, with each focusing on selected tables.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Experience**:

- total work: 4 years (preferred)

Work Location: In person


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