Restaurant Captain

2 days ago

Kanpur Uttar Pradesh, India Fraterniti foods pvt ltd Full time

**Job Summary**:
We are seeking a confident and service-oriented **Restaurant Captain** to lead the front-of-house team and ensure a smooth and high-quality dining experience for guests. The Restaurant Captain plays a key role in supervising service staff, handling guest interactions, and coordinating with kitchen and bar teams for timely service.

**Key Responsibilities:Guest Service**:

- Greet and welcome guests professionally and courteously
- Assist in seating arrangements and ensure guest comfort
- Take food and beverage orders accurately and promptly
- Make menu suggestions, explain dishes, and upsell items (combos, specials, beverages)
- Ensure timely serving of food and drinks
- Handle guest feedback or complaints and resolve issues professionally

**Team Supervision**:

- Supervise and coordinate daily activities of stewards and waiters
- Assign sections and tables to staff during each shift
- Ensure tables are set as per SOPs and cleanliness is maintained at all times
- Monitor staff grooming, behavior, and service quality
- Provide on-the-job training to junior team members

**Coordination & Reporting**:

- Coordinate between kitchen, service, and cashier teams for efficient order flow
- Ensure accurate billing and POS entries
- Monitor inventory of service items like cutlery, crockery, and linens
- Assist the Restaurant Manager in daily reporting and floor operations

**Requirements**:

- 2-4 years of experience in food & beverage service, with at least 1 year in a supervisory or team lead role
- Strong knowledge of food service operations and multi-cuisine menus
- Good communication and interpersonal skills
- Leadership abilities and a positive attitude
- Well-groomed and guest-friendly personality
- Basic knowledge of POS systems and billing processes

**Preferred Qualifications**:

- Diploma or Certification in Hotel Management or F&B Service (preferred)
- Fluency in Hindi and basic spoken English
- Experience in cafés, casual dining, or family restaurants is an advantage

**Work Schedule**:

- Rotational shifts (Lunch / Dinner)
- Must be available on weekends and public holidays

**Salary & Benefits**:

- Competitive salary depending on experience
- Daily staff meals provided
- Uniform provided
- Performance incentives and growth opportunities

**About ZOCA Café / ZOCA Diner**:
ZOCA is a vibrant, multi-cuisine restaurant brand focused on delivering exceptional dining experiences through flavorful food, energetic service, and a lively ambiance. Join our growing team and build your career in hospitality.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

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