Customer Success Executive
2 weeks ago
**Roles and Responsibilities**
- **Client Onboarding**: Guide new clients through a seamless onboarding experience helping them set up and understand our platform.
- **Relationship Management**: Build long-term relationships with customers by understanding their needs and proactively supporting their goals.
- **Product Education**: Conduct product walkthroughs, webinars, and create help guides to ensure customers can fully leverage the platform.
- **Customer Engagement**: Stay in regular touch with clients to monitor satisfaction and identify opportunities for further value.
- **Feedback & Reporting**: Collect product feedback, maintain customer records, and generate insights for internal teams.
- 1-2 years of experience in Client Onboarding, Client Success, Relationship Management, or similar roles.
- Excellent communication skills with ability to build rapport easily.
- Strong understanding of product knowledge and sales principles.
**Job Types**: Full-time, Permanent
Pay: ₹300,000.00 - ₹400,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Work Location: In person
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