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Customer Service Executive

2 weeks ago

Banjara Hills Hyderabad Telangana, India 3G HR SERVICES Full time

**Greetings from 3G HR SERVICES**

**We are hiring for "Customer Support Executive"**

Qualification **:Graduate**
Experience **:0.6months - 1.0 Year**
Salary **:18k - 30k**
Location **:Banjara hills, hyderabad**
**Day Shift ( 6 Days of working )**
**Male or Female**

**Note : Excellent communication in english, hindi and telugu**

**Roles and Responsibilities**:

- **Problem-solving**:Identifying the root cause of customer issues and providing effective solutions to resolve complaints and problems.
- **Product knowledge**:Having a deep understanding of the company's products and services to accurately answer customer questions and provide relevant information.
- **Complaint management**:Handling customer complaints professionally, escalating complex issues to relevant teams when needed, and ensuring timely resolution.
- **Customer relationship building**:Establishing positive relationships with customers by actively listening, demonstrating empathy, and providing personalized service.
- **Data management**:Maintaining accurate customer records, including details of interactions, complaints, and resolutions, within the CRM system.
- **Feedback collection**:Gathering customer feedback to identify areas for improvement and enhance customer satisfaction.
- **Excellent communication skills**: Both verbal and written communication skills are crucial to effectively interact with customers and clearly explain information.
- **Active listening**: Paying close attention to customer needs and concerns to fully understand their issues.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person