Customer Service Executive

16 hours ago

Banjara Hills Hyderabad Telangana, India 3G HR SERVICES Full time

**Greetings from 3G HR SERVICES** **We are hiring for "Customer Support Executive"** Qualification **:Graduate** Experience **:0.6months - 1.0 Year** Salary **:18k - 30k** Location **:Banjara hills, hyderabad** **Day Shift ( 6 Days of working )** **Male or Female** **Note : Excellent communication in english, hindi and telugu** **Roles and Responsibilities**: - **Problem-solving**:Identifying the root cause of customer issues and providing effective solutions to resolve complaints and problems. - **Product knowledge**:Having a deep understanding of the company's products and services to accurately answer customer questions and provide relevant information. - **Complaint management**:Handling customer complaints professionally, escalating complex issues to relevant teams when needed, and ensuring timely resolution. - **Customer relationship building**:Establishing positive relationships with customers by actively listening, demonstrating empathy, and providing personalized service. - **Data management**:Maintaining accurate customer records, including details of interactions, complaints, and resolutions, within the CRM system. - **Feedback collection**:Gathering customer feedback to identify areas for improvement and enhance customer satisfaction. - **Excellent communication skills**: Both verbal and written communication skills are crucial to effectively interact with customers and clearly explain information. - **Active listening**: Paying close attention to customer needs and concerns to fully understand their issues. **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹30,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi (preferred) Work Location: In person

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