Global Customer Support Executive

5 days ago

Banjara Hills Hyderabad Telangana, India Expansure IT Solutions Private Limited Full time

We are seeking a motivated, empathetic, and customer-focused professional to join our **U.S.based customer service team**. As a **Global Customer Support Executive**, you will serve as the first point of contact for clients, delivering exceptional service through inbound calls and chat interactions. Your role will involve understanding client needs, collecting critical case information, and ensuring a seamless experience while adhering to company and legal standards.

**Key Responsibilities**
- Handle inbound calls and chats from clients courteously and professionally
- Conduct detailed intake interviews to collect client and case information, including personal details and relevant documentation
- Accurately record all data into the firm’s case management system
- Ask clear, targeted questions to ensure accuracy and completeness of information
- Assess case eligibility based on company criteria and forward qualified leads to legal teams
- Maintain working knowledge of various case types (e.g., personal injury, workers’ compensation, medical malpractice)
- Manage sensitive and emotionally charged conversations with empathy and discretion
- Follow established scripts and legal intake procedures to ensure compliance
- Provide accurate information about the firm’s services without offering legal advice
- Meet or exceed performance targets for call volume, accuracy, and quality assurance

**Qualifications**
- **Minimum 2 years of experience** in an **international voice process** (mandatory)
- Excellent verbal communication and active listening skills
- Ability to manage high-volume calls with professionalism and empathy
- Strong attention to detail and accuracy in data entry
- Prior experience in **customer service, legal intake, or call center operations** preferred
- Ability to handle confidential information with discretion

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- International voice process: 2 years (required)

**Language**:

- Speaking proficiency (required)

**Location**:

- Banjara Hills, Hyderabad, Telangana (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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