Customer Support Executive

1 week ago

Mumbai, India Home Revise Education Pvt Ltd Full time

**Designation**: Customer Care Executive (Back office)

**Experience**: 6 months -5 Yrs

**Location**: Mumbai (Thane)

**Joining Period**: Immediate-15 Days

Function: Handles all customer queries in a professional manner, Gives solution to them & forward to respective department for solution and should see towards customer satisfaction.

**Roles and responsibilities**:

- Attend calls from customer & understand their requirement.
- After understanding the customer requirement give them a solution.
- If solution is not sufficient through phone call, send query to Hardware Or Software Guy.
- Also if the customer query is about courier status them let them know & also inform to dispatch team.
- Coordination with respective departments depends on customer query.
- Handle calls on IVR System.
- Make sure about customer satisfaction.
- Quick response to customer
- Making report as suggested from Senior.
- Basic greetings skill on phone.
- Other tasks as assigned.

**Educational Qualification**:
Any Graduate

**Required Skills**:

- Presentable & Confident & Bold
- Communication Skills
- Good Product knowledge
- Reporting To Seniors
- Should be willing to work as a team without time limit
- Should have patience
- Service oriented

**Salary**: ₹12,000.00 - ₹16,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Telecalling: 1 year (preferred)

**Language**:

- Marathi (required)

**Speak with the employer**
+91 9321880100

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