
Support Executive
9 hours ago
ID: 1600 | 1-3 yrs | Bengaluru | careers
- **SUPPORT EXECUTIVE -JD**
At CLEAR(formerly known as ClearTax), we are on a mission to simplify financial lives for all Indians. We make delightful tax-based SaaS and financial service products for businesses and individuals which helps them save money and time. We are trusted by over 6 million Indians, more than 50,000 tax professionals, 1 million small businesses and 3,000 large enterprises. For small and large businesses, our product suite covers invoicing, GST, a range of managed services and credit. For tax professionals, we offer comprehensive GST, Income Tax and TDS solutions. For individuals, we offer tax and wealth management solutions. With this Series C round, we have raised $140 million in equity capital since inception.
**About the Role**
- L1 Executives handle the first level of support, assisting customers with software-related issues and ensuring a positive user experience through effective communication and resolution.
**Responsibilities (What you'll be expected to do)**
- provide timely resolutions.- Engage with clients to understand and reproduce issues, including
- reviewing screenshots and error logs.- Document customer interactions and resolution steps in the C
- Collaborate with peers and escalate unresolved issues to L2 support for
- further assistance.- Communicate solutions in simple, non-technical terms to enhance
- customer understanding.- Identify recurring issues and suggest technological improvements to reduce
- ticket volume.**Qualifications**
- Customer-first mindset with respect, empathy, and constructive
communication.- Eager to learn and adapt to changes.
- Proficiency in MS Excel and CRM tools.
- Strong verbal and written communication skills (English & Hindi).
- Ability to translate customer problems into actionable inputs for Product and
Engineering teams.- Any graduate (Commerce background preferred).
- Experience in SaaS technical support is a plus.
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Bangalore, Karnataka, India Customer Support Executive Full time- Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...
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