Junior Support Executive

6 days ago

Bengaluru Karnataka, India ZopSmart Full time

**Job Title**: Junior Support Executive (SaaS Platform)

**Location**: Bangalore

**Job Type**: Full-time or Internship (Freshers welcome)

**About Us**:
We are a leading SaaS platform that helps businesses set up and run online stores with ease. Our platform offers a range of features for business growth, from marketing to operational tools.

We are seeking Junior Support Executives to join our support team. This role is perfect for freshers or interns who are passionate about technology and eager to learn. You will assist customers with basic product usage and provide support for routine issues.

**Responsibilities**:

- Provide first-line support to customers using our SaaS platform.
- Help customers with account setup, configuration, and general usage of the platform.
- Escalate technical issues to the senior support team or development team as needed.
- Assist with creating and updating support documentation and FAQs.

**Requirements**:

- Fresh graduates or interns with a passion for customer service and technology.
- Basic understanding of online business setups or SaaS platforms (training will be provided).
- Good communication skills and the ability to work well in a team.
- Problem-solving attitude and willingness to learn.

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