Junior Customer Support Executive

7 days ago

Bengaluru Karnataka, India Easyship Full time

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world. To learn more about us click here.

**Job Title: Junior Customer Support Executive**

**Base Salary: 4LPA - 6LPA Based on experience**

**Reports to**:Head of Customer Support

**Location**: Office Bangalore**

**Work Allocation**: Shifts across APAC, EU and US hours required.

**Key Relationships**:Operations Team, Sales Team

**Job Purpose**:
**What you'll do**:

- Liaise with couriers and third parties to ensure customers get the best possible experience
- Collect customer feedback for service improvement and product development
- Engage with customers to build and maintain long-term relationships and address customer needs
- Collaborate with internal departments on sales, marketing, product and partner expansion
- Collect customer feedback for service improvement and product development
- Ensure we receive positive feedback on all of our review channels, and maintain our high feedback scores
- Make the customer as successful as possible

**Who you are**:

- An empathetic approach and a passion to help people
- Attention to detail
- Ability to work well under pressure in a fast-paced environment
- 6 months of experience in a customer service role or a fresh graduate.
- Excellent communication skills.
- CRM software knowledge eg Zendesk/Salesforce
- Strong problem-solving skills and creative thinking
- Good command of Google and Office Suites

**What you'll get**:

- **Competitive Equity Package**: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
- **Generous Vacation Policy**:**We think time off is essentialand we encourage it
- **Duvet Day**: Perfect for those cold winter days, when you don't want to escape the warmth of your bed
- **Mental Health Day**: You deserve a day off A chance to recharge and enjoy 'Me Time'
- **4 weeks of 'Work from Anywhere'**: Whether you're working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture
- **Professional Development**: We're here to help you hit your career goals to help get you where you want to be.
- **Company issued laptop**: Who wants to work from their personal laptop? Let's keep work and personal life separate

  • Junior Support Executive

    7 days ago

    Bengaluru, Karnataka, India ZopSmart Full time

    **Job Title**: Junior Support Executive (SaaS Platform) **Location**: Bangalore **Job Type**: Full-time or Internship (Freshers welcome) **About Us**: We are a leading SaaS platform that helps businesses set up and run online stores with ease. Our platform offers a range of features for business growth, from marketing to operational tools. We are...

  • Customer Support

    3 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...

  • Customer Support

    5 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Startek Ageis Process: - Customer Support Voice Process Qualification: - Graduates Languages: - English + Hindi Experience: - Freshers or 6 Months of Exp in CSE Salary: - 20500CTC TH 15700 Fresher 24500CTC TH 19800 Experinece Quarterly Bonus: - 4065 Location: - Kudlu gate Pay: ₹22,000.00 per month Schedule: - Day shift -...

  • Customer Service Executive

    1 week ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...

  • Customer Support Executive

    3 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Are you ready to kickstart your career in an International Voice Process Join us and take the opportunity to work with global customers from the U.S., UK, Canada, and Australia! ? About the Role: You’ll handle customer calls, provide product/service support, and offer technical solutions to resolve their queries. ✨ What We’re...

  • Junior Customer Success Executive

    3 days ago

    Bengaluru, Karnataka, India Appobile Labs Pvt Ltd. Full time

    **About Appobile Labs** Appobile Labs is a product-focused SaaS company based in Bangalore, best known for Salesdiary, our enterprise-grade field force automation platform. We work with major FMCG, fresh food, alcohol, and heavy materials companies. Our work is high-impact and used by over 12,000+ field users daily. We are passionate about enabling our...

  • Customer Support Executive

    6 days ago

    Indira Nagar, Bengaluru, Karnataka, India Riverleaf Technology Pvt Ltd Full time

    . Objective of the company - Our Growing Company is in need of Fresh and experienced young talents who are aspiring to be Resourceful product executive who can perform in our company to increase profit levels to meet short term and long-term goals and who can study the demand trends in markets, identifies potential customers, reviews competitors’...

  • Customer Service Representative Itpl Bangalore

    5 days ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    Looking for Excellent communication. International Voice process. Background verification. Customer support. Benefits - Two way cab facility within the hiring boundary. Quarterly Bonus & Performance based incentives are available. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹250,000.00 - ₹320,000.00 per year **Benefits**: -...

  • [Immediate Start] International customer support

    3 weeks ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description ? Join the Global Team at [24]7.ai! Role: International Customer Support (Voice/Blended) Location: Bengaluru, Kadubeesanahalli Shift: Rotational and Night Shifts (US/Australian) – Work from Office Only ? What You’ll Do: As an International Customer Support Executive, you will: - Handle customer calls from different countries,...

  • Customer Care Executive

    5 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Maintaining a pleasant working environment for your team. **Salary**: ₹11,000.00 - ₹17,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...