Junior / Standard It Supporter

4 weeks ago

Bengaluru, India TECEZE Full time

Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) - Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. - Standard IT Supporter: Degree completed + 3–6 years IT support experience. Joining: Immediate joiner preferred (within 1 week) Reports To: - Solid line: Local Supplier Lead - Dotted line: Regional Senior IT Operations Manager Purpose of the Role Responsible for delivering onsite IT support and services to users at the assigned site in Bangalore, ensuring smooth day-to-day IT operations and compliance with global IT standards. The role may also provide support to other sites within the country when required. Key Responsibilities Onsite IT Services & Support - Handle all onsite IT support activities at the assigned site. - Execute tickets, troubleshoot issues, and collaborate with service providers to resolve incidents within agreed timelines. - Document services in IT tools (e.G., ServiceNow, KCS) and ensure user satisfaction. - Provide walk-in and Genius Bar support. IT Infrastructure Support - Safeguard IT infrastructure service availability at the site. - Collaborate with global IT infrastructure teams and SMEs to resolve local incidents. Business Engagement - Act as local IT representative with business users and management. - Promote use of self-service tools and Service Desk. - Provide IT support during site events and business meetings. Onboarding & User Training - Deliver IT equipment and setup for new joiners on Day 1. - Conduct onboarding, IT tool training, and security awareness sessions. - Support adoption of corporate services (O365, Teams, etc.). IT Equipment & Asset Management - Ensure employees are equipped with standard IT devices as per global guidelines. - Maintain hardware/software inventory and collaborate with asset managers. Project Support - Assist in implementing global IT projects and new corporate systems. - Work in Agile/Kanban setup and participate in stand-ups. Qualifications Education - Degree in IT, Computer Science, or related field. - ITIL Foundation certification (or willingness to obtain). - KCS certification within 12 months (preferred). Work Experience - Junior IT Supporter: Degree completed + 2–3 years IT support experience. - Standard IT Supporter: Degree completed + 3–6 years IT support experience. - Experience in Microsoft/Windows 10, O365, iOS devices, and infrastructure. - Familiarity with ServiceNow or other ITSM tools. - Prior experience in international environments or 24/7 organizations is a plus. - Agile/Kanban work experience desirable. Skills & Competencies - Strong troubleshooting and technical skills. - Customer-centric and user-focused approach. - Clear and professional communication. - Team player with collaborative mindset. - Ability to work independently and manage multiple priorities.

  • Junior / Standard It Supporter

    3 weeks ago

    Bengaluru, India TECEZE Full time

    Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. Standard IT Supporter: Degree completed + 3–6 years IT support experience....

  • Avp - Process Standardization

    2 weeks ago

    Bengaluru, Karnataka, India Standard Chartered Full time

    **Key Responsibilities** **Strategy** - Lead the “Global Process Standardisation” agenda and run this as an utility which delivers process standardisation across markets, optimisation and change management. - Process modelling with mapping of execution standards across markets. - Deviations to the process standards from execution is managed through...

  • Manager - Regulatory & Technical Standards Compliance

    2 weeks ago

    Bengaluru, India Standard Chartered Bank Full time

    This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job Summary•The role will work closely with Country CISOs / ISRO / CISRO / ICS / TTO representatives within the bank to ensure the Banks ICS regulatory...

  • Production Support Service Engineer

    1 week ago

    Bengaluru, India Krazy Mantra It Full time

    Job Description Key Responsibilities: - Technical Analysis: Analyze customer needs and provide solutions for complex technical issues. - Documentation: Create technical diagrams, flowcharts, formulas, and supporting documents for projects. - Guidance & Mentorship: Assist and mentor junior engineers in their project tasks. - Research & Innovation: Explore new...

  • Junior Support Executive

    2 days ago

    Bengaluru, Karnataka, India ZopSmart Full time

    **Job Title**: Junior Support Executive (SaaS Platform) **Location**: Bangalore **Job Type**: Full-time or Internship (Freshers welcome) **About Us**: We are a leading SaaS platform that helps businesses set up and run online stores with ease. Our platform offers a range of features for business growth, from marketing to operational tools. We are...

  • Standard Cell Characterization

    3 weeks ago

    Bengaluru, India ACL Digital Full time

    Job Description:Exp: 2 to 8 YearsLocation: BangaloreRole and Responsibilities:• Experience with at least one characterization tool (SiliconSmart/Liberate) for complete characterization of a library to generate the front end and back end views.• Understanding of CCS, ECSM liberty models,LVF, Verilog models, statistical characterization.• Understanding...

  • Standard Cell Characterization

    2 weeks ago

    Bengaluru, India ACL Digital Full time

    Job Description:Exp: 2 to 8 YearsLocation: BangaloreRole and Responsibilities:• Experience with at least one characterization tool (SiliconSmart/Liberate) for complete characterization of a library to generate the front end and back end views.• Understanding of CCS, ECSM liberty models,LVF, Verilog models, statistical characterization.• Understanding...

  • Standard Cell Characterization

    2 weeks ago

    Bengaluru, India ACL Digital Full time

    Job Description:Exp: 2 to 8 YearsLocation: BangaloreRole and Responsibilities:• Experience with at least one characterization tool (SiliconSmart/Liberate) for complete characterization of a library to generate the front end and back end views.• Understanding of CCS, ECSM liberty models,LVF, Verilog models, statistical characterization.• Understanding...

  • Standard Cell Characterization

    2 weeks ago

    Bengaluru, India ACL Digital Full time

    Job Description:Exp: 2 to 8 YearsLocation: BangaloreRole and Responsibilities:• Experience with at least one characterization tool (SiliconSmart/Liberate) for complete characterization of a library to generate the front end and back end views.• Understanding of CCS, ECSM liberty models,LVF, Verilog models, statistical characterization.• Understanding...

  • Standard Cell Characterization

    21 hours ago

    Bengaluru, India ACL Digital Full time

    Job Description:Exp: 2 to 8 YearsLocation: BangaloreRole and Responsibilities: - Experience with at least one characterization tool (SiliconSmart/Liberate) for complete characterization of a library to generate the front end and back end views. - Understanding of CCS, ECSM liberty models,LVF, Verilog models, statistical characterization. - Understanding of...