Junior / Standard It Supporter

5 days ago

Bengaluru, India TECEZE Full time

Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) - Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. - Standard IT Supporter: Degree completed + 3–6 years IT support experience. Joining: Immediate joiner preferred (within 1 week) Reports To: - Solid line: Local Supplier Lead - Dotted line: Regional Senior IT Operations Manager Purpose of the Role Responsible for delivering onsite IT support and services to users at the assigned site in Bangalore, ensuring smooth day-to-day IT operations and compliance with global IT standards. The role may also provide support to other sites within the country when required. Key Responsibilities Onsite IT Services & Support - Handle all onsite IT support activities at the assigned site. - Execute tickets, troubleshoot issues, and collaborate with service providers to resolve incidents within agreed timelines. - Document services in IT tools (e.G., ServiceNow, KCS) and ensure user satisfaction. - Provide walk-in and Genius Bar support. IT Infrastructure Support - Safeguard IT infrastructure service availability at the site. - Collaborate with global IT infrastructure teams and SMEs to resolve local incidents. Business Engagement - Act as local IT representative with business users and management. - Promote use of self-service tools and Service Desk. - Provide IT support during site events and business meetings. Onboarding & User Training - Deliver IT equipment and setup for new joiners on Day 1. - Conduct onboarding, IT tool training, and security awareness sessions. - Support adoption of corporate services (O365, Teams, etc.). IT Equipment & Asset Management - Ensure employees are equipped with standard IT devices as per global guidelines. - Maintain hardware/software inventory and collaborate with asset managers. Project Support - Assist in implementing global IT projects and new corporate systems. - Work in Agile/Kanban setup and participate in stand-ups. Qualifications Education - Degree in IT, Computer Science, or related field. - ITIL Foundation certification (or willingness to obtain). - KCS certification within 12 months (preferred). Work Experience - Junior IT Supporter: Degree completed + 2–3 years IT support experience. - Standard IT Supporter: Degree completed + 3–6 years IT support experience. - Experience in Microsoft/Windows 10, O365, iOS devices, and infrastructure. - Familiarity with ServiceNow or other ITSM tools. - Prior experience in international environments or 24/7 organizations is a plus. - Agile/Kanban work experience desirable. Skills & Competencies - Strong troubleshooting and technical skills. - Customer-centric and user-focused approach. - Clear and professional communication. - Team player with collaborative mindset. - Ability to work independently and manage multiple priorities.

  • Junior / Standard IT Supporter

    3 weeks ago

    Bengaluru, India TECEZE Full time

    Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) - Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. - Standard IT Supporter: Degree completed + 3–6 years IT support...

  • Junior / Standard IT Supporter

    3 weeks ago

    Bengaluru, India TECEZE Full time

    Company Name: HCLPayroll: TECEZEPosition Title: Junior IT Supporter / Standard IT Supporter (depending on experience)Location: Bangalore (Work from Office)Work Type: Full-time, Onsite (WFO)- Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience.- Standard IT Supporter: Degree completed + 3–6 years IT support...

  • Junior / Standard IT Supporter

    3 weeks ago

    Bengaluru, India TECEZE Full time

    Job Description Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) - Experience: Junior IT Supporter: Degree completed + 23 years IT support experience. - Standard IT Supporter: Degree completed + 36 years IT...

  • Junior / Standard IT Supporter

    3 weeks ago

    Bengaluru, India TECEZE Full time

    Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO)Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience.Standard IT Supporter: Degree completed + 3–6 years IT support experience....

  • Junior / Standard IT Supporter

    2 weeks ago

    Bengaluru, India TECEZE Full time

    Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. Standard IT Supporter: Degree completed + 3–6 years IT support...

  • Junior / Standard IT Supporter

    3 weeks ago

    Bengaluru, India TECEZE Full time

    Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO)Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience.Standard IT Supporter: Degree completed + 3–6 years IT support experience....

  • Junior / Standard IT Supporter

    3 weeks ago

    Bengaluru, India TECEZE Full time

    Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO)Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience.Standard IT Supporter: Degree completed + 3–6 years IT support experience....

  • Junior / Standard IT Supporter

    3 weeks ago

    Bengaluru, India TECEZE Full time

    Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. Standard IT Supporter: Degree completed + 3–6 years IT support...

  • Junior / Standard IT Supporter

    3 weeks ago

    Bengaluru, India TECEZE Full time

    Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. Standard IT Supporter: Degree completed + 3–6 years IT support...

  • Junior / standard it supporter

    3 weeks ago

    Bengaluru, India TECEZE Full time

    Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO)Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience.Standard IT Supporter: Degree completed + 3–6 years IT support experience....