Customer Service

1 day ago

Nashik, India Paradigm Consultancies Full time

WE ARE HIRING

Job designation:

- Customer Service: Travel

Job location:

- Nashik, Maharashtra.

**Salary**:

- 12,000-20,000 per month

**Experience**:

- Total experience:

- 2 years of experience in the travel industry preferred.
- Minimum experience:

- 0-2 years of experience in customer service or related fields.

Education:

- High school diploma or equivalent; a degree in hospitality, tourism, or related fields is preferred.

Eligibility:

- Only Females

Skillset:

- Good communication skills
- Proficiency with MS Office

**IMMEDIATE JOINERS REQUIRED**

**JOB TYPE:

- FULL TIME**

Profile introduction:

- As a Customer Service Representative specializing in the travel industry, you'll play a pivotal role in ensuring exceptional customer experiences. Your primary responsibility will be to assist customers with various travel-related inquiries, including booking reservations, providing destination information, resolving issues, and delivering high-quality service through various communication channels.

**Responsibilities**:

- Assist customers in planning and booking flights, accommodations, car rentals, and other travel-related services.
- Provide guidance and recommendations on travel itineraries, destinations, and activities based on customer preferences and needs.
- Handle and resolve customer complaints, concerns, and issues effectively and in a timely manner to ensure customer satisfaction.
- Collaborate with other departments to streamline processes and improve overall customer service experience.
- Stay updated on industry trends, travel regulations, and company policies to provide accurate and relevant information to customers.

**Requirements**:

- **Communication Skills**: Excellent verbal and written communication skills in the language(s) relevant to the job, with a customer-centric approach.
- **Problem-Solving Abilities**: Strong critical thinking and problem-solving skills to handle various customer situations effectively.
- **Technical Proficiency**: Familiarity with reservation systems, online booking platforms, and basic computer proficiency.
- **Adaptability**: Ability to work in a fast-paced environment, multitask, and adapt to changing situations while maintaining composure.
- **Customer Focus**: Genuine passion for providing exceptional customer service and ensuring positive customer experiences.
- **Languages:

- **English, Hindi, Marathi

**Salary**: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 7028222039

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