Customer Service Representatives

3 weeks ago


Nashik, India Impact Hr Km Solutions Full time

Job Description Description We are seeking a dedicated and motivated Customer Service Representative to join our team in India. The ideal candidate will have 2-3 years of experience in customer service, demonstrating a passion for helping customers and resolving their issues effectively. Responsibilities - Respond to customer inquiries via phone, email, and chat in a timely manner. - Provide accurate information regarding products and services to customers. - Resolve customer complaints and issues efficiently and effectively. - Maintain detailed records of customer interactions and transactions. - Collaborate with team members to improve customer service processes. - Follow up with customers to ensure their issues are resolved satisfactorily. Skills and Qualifications - 2-3 years of experience in a customer service role. - Strong verbal and written communication skills in English. - Proficient in using customer service software and CRM tools. - Ability to handle difficult situations and resolve conflicts. - Excellent problem-solving skills and attention to detail. - Ability to work independently and as part of a team.



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