Customer Technical Service
16 hours ago
About Aiwati Solutions Pvt Ltd
Aiwati Solutions is a SaaS CPaaS platform providing WhatsApp Business API, Google RCS, Bulk SMS, and Omnichannel CRM solutions to SMEs and enterprises. Our mission is to simplify customer communication with secure and scalable technology.
Role Overview
We are looking for a Customer Technical Service & Analytics Executive to provide technical support to clients, resolve issues efficiently, and analyze usage data to ensure smooth operations. The role requires both technical problem-solving skills and customer communication ability in English.
Key Responsibilities
- Provide L1/L2 technical support for SaaS/CPaaS products (WhatsApp Business API, Bulk SMS, RCS).
- Handle customer queries via email, chat, and calls in professional English.
- Troubleshoot issues related to onboarding, APIs, message delivery, dashboards, and integrations.
- Work with the technical team to escalate and resolve complex issues.
- Prepare weekly and monthly analytics reports on customer usage, campaigns, and KPIs.
- Assist customers with account setup, configuration, and training.
- Document FAQs, guides, and maintain knowledge base for recurring issues.
- Ensure high customer satisfaction and SLAs are met.
Skills & Qualifications
- Bachelor's degree in IT/Computer Science/Engineering or related field.
- Minimum 2 years of experience in customer support, technical service, or SaaS analytics.
- Strong communication skills in English (spoken & written).
- Knowledge of APIs, SaaS platforms, CRM tools, and cloud services.
- Ability to analyze technical data and generate insights/reports.
- Proficiency in Excel/Google Sheets, reporting dashboards, and ticketing tools.
- Problem-solving attitude with customer-first approach.
What We Offer
- Salary: ₹15,000 – ₹20,000 per month (based on experience).
- Growth opportunities in SaaS & CPaaS technology sector.
- Exposure to large enterprise clients & global platforms.
- Dynamic and collaborative startup work culture.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
-
Customer Service Associate
6 hours ago
Nashik, Maharashtra, India Artfills online Learing Private Limited Full time ₹ 2,40,000 per yearCustomer Support Associate – Roles & ResponsibilitiesAs a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:*Voice Support (Calling)** Handle inbound and outbound calls to address customer queries, feedback, and support requests.*...
-
Technical Staff
2 weeks ago
Nashik, Maharashtra, India Mukta Group Full time ₹ 2,00,000 - ₹ 2,40,000 per yearJob Objective:We are looking for a motivated and field-oriented candidate who can represent the company at customer sites and market locations. The candidate will be responsible for generating customer footfall, providing product information, creating awareness about company offerings, and supporting field-related operational tasks.Roles &...
-
Technical Sales Specialist
1 week ago
Nashik, Maharashtra, India The Purchase House ( TPH ) Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionTPH is an industrial re-commerce platform where businesses can buy or sell excess inventory and capital assets. This includes raw materials, consumables, tools, surplus machines, equipment, industrial plants, and plots. TPH connects buyers and sellers in the industrial sector, optimizing resources and reducing waste.Role DescriptionThis is...
-
Customer Service Officer
2 weeks ago
Nashik, Maharashtra, India HN Multiverrse PVT LTD Full time ₹ 2,40,000 - ₹ 4,80,000 per yearHandle customer calls & messages for orders and support.Share retail product details, offers & guidance.Manage follow-ups and customer feedback.Maintain daily records & reports.How to apply? Kindly share the job application on WhatsApp Job Types: Full-time, Permanent, FresherPay: ₹10, ₹20,000.00 per monthWork Location: In person
-
Customer Service Specialist
6 days ago
Nashik, Maharashtra, India WRS Energy Solutions LLP Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionWRS Energy Solutions LLP is a leading provider of clean-tech solutions catering to industrial, commercial, and residential clients. With over 50 MW of solar and storage projects across 3 states in India and Africa, WRS has established a strong presence in the renewable energy sector. The company operates with a network of 4 franchisees and...
-
Technical Sales Specialist
2 days ago
Nashik, Maharashtra, India MachineXVerse Full time ₹ 5,00,000 - ₹ 10,00,000 per yearCompany DescriptionMachineXVerse.AI is India's first high-tech, NextGen Industrial Platform and Experience Centre, revolutionizing the way future-ready machines, technology, and solutions are showcased and experienced. With a unique approach that bridges the physical and digital through immersive "phygital" technologies, the platform employs live demos,...
-
Service Technician
1 week ago
Nashik, Maharashtra, India VIRGAM DELICTUS - The Business Solutions Full time ₹ 1,68,000 - ₹ 2,40,000 per yearAbout the Role:We are looking for a skilled and experienced Service Technician with a strong background in car mechanical work. The ideal candidate must have hands-on experience in diagnosing, repairing, and maintaining vehicles, along with a proactive attitude and readiness to join immediately.Key Responsibilities:Perform routine servicing, maintenance, and...
-
Field Service Engineer
4 days ago
Nashik, Maharashtra, India 7f5baebb-f703-4a1a-935e-3013a781d4b9 Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Service Team LeaderYour Role...
-
Customer Relations: Building Materials
2 weeks ago
Nashik, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 3,60,000 - ₹ 4,20,000 per yearJob Summary:The Customer Relations Manager will be responsible for managing customer interactions, ensuring high levels of customer satisfaction, resolving complaints efficiently, and maintaining long-term relationships with clients in the building materials sector. The role acts as a vital bridge between the sales team, operations, and the client.Key...
-
Field Service Engineer
4 days ago
Nashik, Maharashtra, India ABB Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Service Team Leader Your...