
CRM Executive
6 days ago
Handle patient inquiries and resolve issues.
Provide prompt, efficient, and satisfactory responses to patient inquiries.
Implement and manage CRM strategies for better patient engagement.
Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
Analyze customer data to identify patterns and insights, and leverage this information to enhance customer relationship management strategies.
Collaborate with other departments to optimise the existing customer experience journey.
Support successful customer retention initiatives, such as customised marketing campaigns and programs.
Monitor customer feedback regularly and identify areas of improvement in our services.
Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.
Work experience in the post of CRM for at least two years.
Bachelor’s degree in business administration, marketing, or any other related field.
Excellent communication and interpersonal skills.
An efficient team player with all the requisite leadership skills.
Language known: Tamil, English/Hindi
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,778.82 per month
Schedule:
- Day shift
**Language**:
- English (required)
- Hindi (required)
- Tamil (required)
Work Location: In person
**Speak with the employer**
+91 9942910318
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